Michael Betancur
Houston
Summary
High-performing sales and operations professional with 5+ years of experience managing high-volume client pipelines, revenue generation, customer retention, and cross-functional coordination within fast-paced automotive dealership and collision environments. Proven ability to lead customer relationships, manage complex operational workflows, resolve escalations, and drive revenue performance under pressure. Experienced in CRM systems, KPI-driven environments, team collaboration, and driving operational performance and client retention while balancing operational efficiency and profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collision Advisor / Revenue Operations Specialist
AutoNation Collision – Katy, TX
Katy
01.2026 - Current
- Managed 40+ active customer repair accounts simultaneously in a fast-paced collision environment
- Oversee repair lifecycle from estimate creation through vehicle delivery while maintaining customer satisfaction and operational efficiency
- Drive revenue generation through accurate repair planning, insurer negotiations, and supplemental approval management
- Support production flow and operational coordination across multiple departments in a fast-paced environment
- Build strong client relationships through proactive communication, expectation management, and conflict resolution
- Utilize dealership and collision management software platforms to manage workflow, scheduling, documentation, and reporting
- Assist leadership with operational oversight, customer escalations, and workflow accountability
Service Advisor / Client Relations Specialist
Mercedes-Benz Greenway – Houston, TX
Houston
01.2025 - 01.2026
- Managed high-volume service client portfolio within a luxury dealership environment while balancing customer satisfaction, operational timelines, and revenue goals
- Coordinated communication between technicians, parts departments, warranty teams, and customers to ensure efficient service delivery
- Maintained strong client retention through relationship management, transparency, and proactive issue resolution
- Operated in KPI-driven environment with focus on efficiency, customer experience, and revenue performance
- Adapted quickly to dealership management systems and operational software while maintaining productivity in fast-paced environment
Collision Advisor
Mercedes-Benz Collision Center – Houston, TX
Houston
01.2019 - 01.2025
- Managed customer accounts and repair workflows in high-volume collision environment serving luxury vehicle clientele
- Coordinated repair planning, insurance approvals, supplements, and production scheduling to support operational throughput
- Developed strong expertise in customer communication, negotiation, and expectation management throughout repair lifecycle
- Collaborated cross-functionally with technicians, adjusters, vendors, and management teams to ensure timely project completion
- Consistently maintained professionalism and customer trust in high-pressure situations requiring rapid problem-solving and attention to detail
- Assisted leadership with workflow accountability, customer escalations, and onboarding support for new team members
Skills
- Pipeline Management
- Revenue Operations
- Client Relationship Management
- Customer Retention
- KPI Tracking & Reporting
- Cross-Functional Coordination
- Team Leadership
- CRM Systems
- Process Improvement
- Sales Operations
- Customer Success
- Conflict Resolution
- Performance Coaching
- Workflow Optimization
- High-Volume Operations
- Relationship Building
- Familiarity with Salesforce environments
- CRM & pipeline management systems
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Systems & Platforms
- CDK Drive
- CCC ONE
- Dealership Management Systems
- CRM Platforms
- Microsoft Office Suite
- Google Workspace
- Operational Workflow Systems
Additional Strengths
- Thrives in fast-paced, high-accountability environments
- Strong verbal communication and relationship-building skills
- Proven ability to manage competing priorities under pressure
- Experienced handling customer escalations and complex problem resolution
- Quick learner with adaptable operational and software systems experience
Timeline
Collision Advisor / Revenue Operations Specialist
AutoNation Collision – Katy, TX
01.2026 - Current
Service Advisor / Client Relations Specialist
Mercedes-Benz Greenway – Houston, TX
01.2025 - 01.2026
Collision Advisor
Mercedes-Benz Collision Center – Houston, TX
01.2019 - 01.2025