Michael Bettinger
Dallas,TX
Summary
Dynamic and seasoned leader with over 30 years of management experience and most recently, seven years of expertise in driving employee engagement, diversity, equity, and inclusion, as well as philanthropy. Proficient in developing and executing strategic initiatives that cultivate a diverse, equitable, and inclusive culture and deliver positive business outcomes. Demonstrated success in nurturing robust relationships with internal and external stakeholders, facilitating impactful training, coaching, and managing successful teams, programs, and events.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Manager, Employee Engagement & Inclusion
Brinks Home
Dallas, TX
10.2021 - Current
- Create deep relationships internally and externally to effectively drive employee inclusion and engagement, diversity, equity and inclusion initiatives and further develop community partnerships.
- In partnership with leadership, develop and manage KPIs regarding engagement and inclusion including analyzing data, preparing insights and sharing feedback.
- Facilitate leader-level courses and workshops, especially those that pertain to diversity, equity and inclusion, culture of coaching, recognition and other soft skills.
- Support and coach leaders on engagement activities, and partner with senior leaders to ensure consistency of practice across organization.
- Direct recognition and awards program, including establishing criteria, collecting nominations, and developing supporting communications plan, and planning logistics of awards ceremonies with event management and communications teams.
- Direct Team Member Ambassador program, annual activity calendar, and philanthropic initiatives.
- Work closely with vendors and/or event management as well as communications and marketing to socialize programs and events internally.
- Developed and manage company giving program to assist employees experiencing unexpected temporary financial hardship.
- Provide support with development, implementation and ongoing management of companies intranet site.
Culture & Engagement Business Partner/Philanthropy
Brinks Home
Dallas, TX
01.2018 - 11.2021
- Directed internal and external philanthropic initiatives that included building relationships with community partners, and creating and leading programs including food, clothing, hygiene product drives to support neighbors in need, and programs to support internal employees.
- Recruited and managed team of ambassadors to help support programs through volunteer and fundraising efforts.
- Directed company's Employee Resource Groups program
- Partnered with Culture and Engagement team to lead diversity and inclusion discussion series and other initiatives.
- Partnered with L&D Sr. Director on department projects.
- Facilitated Instructor Led and Virtual New Hire and Recurring training, new hire orientation for exempt employees, and leadership development courses.
- Managed Employee-facing help center Managed Learning Management Systems (LMS) for internal employees and Dealer Network.
- Wrote and edited stories for company culture magazine.
Manager, Training Development/Philanthropy
Brinks Home
Dallas, TX
09.2016 - 12.2017
- Met regularly with direct reports to receive feedback on projects, plan future work and hold them accountable to commitments.
- Evaluated material produced by direct reports to ensure it met department high quality standards.
- Completed new hire class observations to ensure consistency and quality in classroom facilitation by trainers.
- Partnered with business stakeholders to ensure new hire training needs were met both in new hire training and during first 90-days.
- Strategized with stakeholders during process changes and developed appropriate communication stream.
- Completed rewrite and launch of new enterprise employee facing help center.
- Ensured timely and accurate process change updates to help center and drafted communication to appropriate business groups.
- Developed and launched training to organizations collections vendor and traveled offsite to assist with facilitating training and identifying gaps and opportunities to ensure program success.
- Worked closely with training team to design, develop and deliver new product training initiatives.
- Successfully created and launched inaugural internal annual holiday giving event to help employees in need.
Technical Writer/Instructional Designer
Brinks Home
Dallas, TX
07.2015 - 09.2016
- Managed enterprise wide knowledgebase including updates and ongoing maintenance.
- Redesigned knowledgebase to provide better end-user experience - including new layout and structure.
- Worked closely with business stakeholders to ensure all business unit process and procedures were completely and accurately documented.
- Established regular process review scheduled with stakeholders to ensure timely updates to process as needed.
- Created 90-day coaching plan for new hires to revisit new hire after 90- days and provide additional coaching through huddles, side-by-sides, and one on one coaching.
- Designed training materials as needed for Customer Service business partners.
Training and Development Specialist
Brinks Home
Dallas, TX
03.2015 - 07.2015
- Evaluated success of Customer Service training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Planned deployed and facilitated training programs for Customer Service procedures and activities.
Sales Inspector/Manager in Training
Massey Services
Dallas, TX
02.2013 - 02.2015
- Created professional sales presentations to effectively demonstrate product features and advantages.
- Met with existing customers and prospects to discuss needs and recommend optimal solutions for termite and/or pest prevention
- Retained excellent client satisfaction ratings through outstanding service delivery
- Cold-called leads and closed large number of new sales over several months.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques - multiple award winner for most sales in Texas for 2013 & 2014.
- Determined problem areas and resolved issues related to customers issues with termites and/or other pests.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, post-sales follow-up and customer relations.
Manager, Inspection Program
Devcon Security
Irving, TX
03.2011 - 09.2011
- Directed staff and managed annual budget.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with home inspectors while increasing lead volumes for sales department.
- Developed and maintained relationships with vendors
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed build out of National Operations Center.
Manager, National Inspections
ADT
Irving, TX
04.2005 - 02.2011
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Prepared and recommended long-range plans for development of department personnel.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Accomplished multiple tasks within established timeframes.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with home inspectors participating in the program.
- Directed staff and managed annual budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied inspector feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results.
Supervisor, Customer Correspondence
ADT
Irving, TX
06.2003 - 04.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Drafted and edited letters and updates for customer requests.
- Performed annual evaluations and reviews for employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored work flow for 10 employees.
- Supported Executive team to ensure mass mailing of time sensitive communications were handled as high priority.
- Established performance guidelines and reviewed periodically and made updates as needed.
- Created all department training materials and facilitated training.
- Developed and implemented automated process for completing legal documents related to customer accounts.
Assignment Manager
KCEN TV
Temple, TX
06.2001 - 05.2003
- Managed news department operations.
- Maintained robust database of assignments/possible stories for nightly newscasts.
- Assigned stories to reporters in addition to any enterprise stories they produced.
- Directed daily news meetings.
- Worked closely with Engineering to schedule live trucks for reporter live broadcasts.
- Maintained relationships with local, state and federal agencies and obtained necessary media credentials as needed.
- Assisted production team with writing stories for daily newscasts.
Reporter
KWTX TV
Waco, TX
09.1999 - 02.2001
- Delivered live reports from site of event and from mobile broadcast unit.
- Presented developments in stories in live broadcasts and recordings.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television broadcast.
- Researched and produced daily news reports and partnered with media executives to produce compelling stories.
- Investigated important community issues and put together well-received reports.
- Conducted live and taped interviews to obtain information.
- Wrote and submitted accurate, engaging and fact-checked stories.
- Established and maintained relationships with credible sources.
- Completed assigned pieces and developed independent stories.
- Followed-up on leads for information regarding news and events.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Anchored weekend newscast as needed.
Education
BBA - Business
Baylor University
Waco, TX 09.1996 - 12.1998
Associate of Applied Science - Business Management
McLennan Community College
Waco, TX 09.1987 - 12.1994
Skills
Policies and procedures
Staff Management
Strategic planning
Verbal and written communication
Improvement initiatives
Project Management
Coaching and mentoring
Operations management
Business administration
Budgeting
Key Performance Indicators
Timeline
Manager, Employee Engagement & Inclusion
Brinks Home
10.2021 - Current
Culture & Engagement Business Partner/Philanthropy
Brinks Home
01.2018 - 11.2021
Manager, Training Development/Philanthropy
Brinks Home
09.2016 - 12.2017
Technical Writer/Instructional Designer
Brinks Home
07.2015 - 09.2016
Training and Development Specialist
Brinks Home
03.2015 - 07.2015
Sales Inspector/Manager in Training
Massey Services
02.2013 - 02.2015
Manager, Inspection Program
Devcon Security
03.2011 - 09.2011
Manager, National Inspections
ADT
04.2005 - 02.2011
Supervisor, Customer Correspondence
ADT
06.2003 - 04.2005
Assignment Manager
KCEN TV
06.2001 - 05.2003
Reporter
KWTX TV
09.1999 - 02.2001
BBA - Business
Baylor University
09.1996 - 12.1998
Associate of Applied Science - Business Management
McLennan Community College
09.1987 - 12.1994