Michael bialecki
Berlin,NJ
Summary
Proactive Lead Customer Service Associate with over a decade of experience as a General Manager, specializing in team building and efficient problem resolution. Expert in fast, friendly service, and customer retention strategies. Brings strong skills in communication, problem-solving, and attention to detail to enhance customer satisfaction and team performance.
Overview
19
19
years of professional experience
Work History
Lead Customer Service Associate
Wawa Food Markets
01.2006 - 01.2025
Was General Manager for 10+ years but stepped down in the last year. Served my customers with a smile and quick service for all of those years. As General Manager was responsible for putting together a team that provided quick and friendly service to our customers to keep them happy and coming back
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Collaborated with team members to develop strategies for improving customer experience and retention.
Education
Bachelor of Science - Business Management
Immaculata University
Philadelphia, PA05-2014
Skills
- Complaint Handling
- Fast Learner
- Customer Service
- Problem-Solving
- Attention to Detail
- Team Member Training
- Positive and Friendly
- Customer Support
Timeline
Lead Customer Service Associate
Wawa Food Markets
01.2006 - 01.2025
Bachelor of Science - Business Management
Immaculata University
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