Michael Bianco
Grand Prairie,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Co-Founder/Managing Partner
Comprehensive Oncology Solutions
09.2013 - 12.2021
- Formed innovative, new Oncology Service organization from ground up.
- Marketed multiyear Linear Accelerator and CT/PET-CT service contracts to regional hospitals and clinics.
- Hired and managed daily functions and responsibilities of 5 Field Service Representatives.
- Created and implemented focused business and market forecasts and objectives. Developed key operational initiatives to drive and maintain substantial business growth.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
District Service Manager
Varian Medical Systems
03.2012 - 09.2013
- Directed team of 12 Field Service Representatives while managing 62 service sites with 91 total linear accelerators.
- Forecasted and supported $12 million annual revenue budget.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Field Service Engineer
Varian Medical Systems
03.2006 - 03.2012
- Performed routine and emergency maintenance on Linear Accelerator systems and equipment.
- Managed customer escalations and directed services in District Manager's absence.
- Scheduled service calls according to customer location and urgency of need.
- Directed personnel on service calls to provide excellent customer service.
Radar Maintenance Supervisor
United States Air Force
07.1999 - 04.2005
- Facility Manager for Radar site performing routine and emergency maintenance on Weather Radar and Air Traffic Control Systems.
- Coordinated and organized all maintenance actions.
- Directly supervised 6 personnel in all assigned duties.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ2023
Skills
- Entrepreneurial and Innovative
- Policy and Procedure Development
- Employee Motivation and Performance
- Integrity and Transparency
- Financial Management
- Strategic Vision
- Business Planning
- Operations Start-Up
- Executive Leadership
- Operational Analysis
- Team Leadership
- Six Sigma Methodologies
- Partner relations
Certification
- Management and Strategy Institute Lean Six Sigma White Belt, 2022
- PMI Project Management Essentials, 2022
References
Timothy Raffield : Managing Partner, Alpha Clinical Engineering 832.544.9655
Walter Bergman : LE3 Engineering, President of Business Development 858.252.8240
Colleen Card : Guardian Angel Hospice, Public Relations Liaison 765.461.0391
Timeline
Co-Founder/Managing Partner
Comprehensive Oncology Solutions
09.2013 - 12.2021
District Service Manager
Varian Medical Systems
03.2012 - 09.2013
Field Service Engineer
Varian Medical Systems
03.2006 - 03.2012
Radar Maintenance Supervisor
United States Air Force
07.1999 - 04.2005
Bachelor of Science - Business Management
University of Phoenix
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