Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Michael Bilodeau

Augusta,ME

Summary

Dynamic Certified Manager with a proven track record at McDonald's Restaurant, enhancing customer satisfaction and leading teams of 10-15 to exceed sales goals. Expert in food safety and cost analysis, with exceptional skills in staff training and development. Achieved significant waste reduction, demonstrating strong leadership and relationship-building capabilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Manager

McDonald's Restaurant
Augusta, Maine
03.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed daily operations of team and ensured compliance with company policies and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Lead and manage a team of 10-15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Dishwasher Volunteer

Calumet Club
Augusta, Maine
11.2024 - Current
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cleaned and sanitized all surfaces, utensils, pots, and pans used during meal service.
  • Operated and maintained the dishwasher, handwash stations, and pot-scrubbing station.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Maintained adequate levels of cleaning supplies for washing dishes.

Education

High School Diploma -

Cony High School
Augusta, ME
06-2024

Skills

  • Facility maintenance
  • Inventory control proficiency
  • Food service equipment operation
  • Food safety
  • Food quality assessment
  • Food waste reduction
  • Food cost analysis
  • Cash handling experience
  • Order taking proficiency
  • Staff training and development
  • Relationship building
  • Time management
  • Team leadership
  • Customer service

Certification

  • ServSafe Certification

Accomplishments

  • Employee of the Month

Timeline

Dishwasher Volunteer

Calumet Club
11.2024 - Current

Certified Manager

McDonald's Restaurant
03.2023 - Current

High School Diploma -

Cony High School

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Michael Bilodeau