Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bird

Kansas City,MO

Summary

Watchful Surveillance Operator with expertise in swiftly identifying suspicious activities to the appropriate authorities, which have prevented considerable losses. Smart professional well-trained in cheating methods and advantage play techniques. Offering exemplary knowledge in video stream reviewing and event reporting.

Overview

14
14
years of professional experience

Work History

Surveillance Operator

Clearwater Casino
East Wenatchee, WA
08.2019 - 08.2024
  • Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
  • Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
  • Maintained records of all detected violations or incidents for future reference.
  • Provided assistance during emergency situations such as fire alarms, medical emergencies.
  • Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
  • Responded promptly to requests for additional information regarding a particular incident or event captured on camera.
  • Coordinated with other departments within the company to ensure that proper protocols are being followed when it comes to security measures.
  • Operated specialized software used in monitoring multiple locations simultaneously.
  • Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
  • Maintained constant communication with other members of the team via radio or telephone while on duty.
  • Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
  • Completed daily log of surveillance observations.
  • Reported violations and suspicious patrons to supervisors.
  • Developed log of surveillance observations to track suspicious activity.
  • Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
  • Used audio-video equipment to observe casino or hotel operations for cheating or theft.
  • Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
  • Maintained strict confidentiality regarding business operations, patrons and proprietary information.
  • Monitored establishment activity to proactively identify suspicious behavior.
  • Enforced adherence to state gaming regulations and company policies and procedures.
  • Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
  • Reviewed video surveillance footage to identify individuals and support investigations.
  • Located individuals engaged in theft, cheating and embezzlement.
  • Trained surveillance observers to operate equipment and monitor activity.
  • Inspected audio-video surveillance equipment periodically to verify proper operation.

Cashier

7 Eleven Store
East Wenatchee, WA
05.2019 - 12.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Cashier

7 Eleven Store
Las Vegas, NV
02.2012 - 04.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Delivery Driver

Domino's Pizza
Las Vegas, NV
10.2010 - 04.2011
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Contacted customers prior to delivery to coordinate delivery times.

Education

High School Diploma -

CATO School of Reason
Phelan, CA
06-1996

Skills

  • Alarm monitoring
  • Large payout supervision
  • Suspicious activity surveillance
  • Suspicious Activity Monitoring
  • Proficient in [Software]
  • Effective customer communication

Timeline

Surveillance Operator

Clearwater Casino
08.2019 - 08.2024

Cashier

7 Eleven Store
05.2019 - 12.2019

Cashier

7 Eleven Store
02.2012 - 04.2019

Delivery Driver

Domino's Pizza
10.2010 - 04.2011

High School Diploma -

CATO School of Reason

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Michael Bird