Michael Bishop
Antelope,CA
Summary
Proven leader with a track record of enhancing operational efficiency at Rubio's Coastal Grill. Skilled in P&L management and labor cost controls, with a knack for fostering team unity and driving results. Excelled in roles requiring problem resolution and multitasking, boosting customer satisfaction and revenue growth. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Rubio's Coastal Grill
11.2015 - 05.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decision making.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Deli Clerk
WinCo Foods
08.2017 - 08.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Bank Teller
Bank Of America
03.2015 - 11.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Representative
Frontier Communications
03.2014 - 01.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Laguna Creek Highschool
Elk Grove05.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Inventory Control
- Employee Scheduling
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Time Management
- Training and Development
Timeline
Deli Clerk
WinCo Foods
08.2017 - 08.2018
General Manager
Rubio's Coastal Grill
11.2015 - 05.2024
Bank Teller
Bank Of America
03.2015 - 11.2015
Sales Representative
Frontier Communications
03.2014 - 01.2015
High School Diploma -
Laguna Creek Highschool