Summary
Work History
Education
Skills
Timeline
Generic

Michael Bishop

Meridian,ID

Summary

Accomplished leader with a proven track record at Bishs RV, enhancing customer satisfaction and team productivity through expert service and parts teams management and professional sales coaching. Skilled in computer networking and customer relations, I consistently exceed service goals, achieving a significant increase in client retention. Demonstrated ability to innovate and drive results, with a commitment to quality and efficiency.

Work History

Chief Engineer

Alsco Uniforms
Boise , ID
02.2024 - Curren
  • Coordinated with vendors to acquire necessary parts for engineering projects.
  • Provided training as needed on proper usage of tools, software applications.
  • Developed quality assurance procedures to ensure compliance with industry standards.
  • Meticulously kept records of building rounds, engineering logs and data sheets.
  • Provided leadership and guidance to junior engineers on day-to-day tasks.
  • Improved cost-efficiency and output of diverse facility equipment through corrective maintenance, repair and calibration.
  • Developed and implemented plans for routine preventive maintenance.
  • Collaborated with other departments within the organization to meet shared objectives.
  • Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
  • Managed capital improvement projects to keep expenses within operational budgets.
  • Supervised engineering and maintenance staff and facilitated hiring, training and personal development.
  • Completed regulatory documents concerning safety issues.
  • Ensured that safety protocols were followed at all times during engineering operations.
  • Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.

Facilities Manager

Kendall Auto Group
Boise, Idaho
  • Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
  • Supervised vendors and contracts to support office environment.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
  • Developed long-term improvement plans to boost energy efficiency.
  • Developed emergency response plans in case of natural disasters or other unexpected events.
  • Scheduled preventative maintenance visits from outside vendors for specialized services such as elevator and escalator inspection or fire alarm system testing.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Responded promptly to tenant requests for service or repair work within established timeframes.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Enforced compliance with OSHA regulations and company policies.
  • Provided insights to executive leadership on new trends for office environment.
  • Scheduled and monitored on-site inspections of facility.
  • Managed emergency situations such as fires, floods, power outages and other events impacting the facility.
  • Assessed building control system and HVAC system performance to suggest improvements.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Implemented security protocols across multiple sites ensuring employee safety.
  • Performed HVAC maintenance, repaired electrical systems and managed building automation systems.
  • Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Coordinated the activities of subcontractors in relation to facility maintenance projects.
  • Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.

Service Manager/Sales

Bishs Rv
Nampa, Idaho
  • Build customer confidence, Organize and distribute work load to 8 technicians
  • Continue to build internal relationships
  • Meet and exceed service goals
  • Communicate with Gm to further our goals
  • Organize weekly service meetings
  • Prepare warranty claims and authorizations
  • Oversee service writers

Owner/Craftsman

Mr. B's Handyman Services
Boise, Idaho
  • Market and provide handyman and construction services
  • Make cold calls to create new business
  • Daily accounting, ordering, gain trust, build relationships

Owner/ Sales Manager

Bishop Enterprises
Boise, Idaho
  • Hire, train and manage a staff of 50+ retail and outside sales associates
  • Responsible for setting up new dealer partners to market our products
  • Design and implement new marketing programs
  • Design and build our innovative new Mobile Stores
  • Responsible for doubling company sales
  • Negotiated with Cellular Carriers
  • Responsible for procuring a partnership with Sprint PCS/UbiquiTel that lead to them investing in our company

Spring Shores Marina
  • Designed and built a Restaurant and Marina Facility
  • Hire, train, and manage full service restaurant, participate in all aspects of the business, complete daily bookkeeping, payroll

Installer, Inside Sales, Major Account Executive

Cellular One-AT&T Wireless
Boise, Idaho
  • Implement procedures to maximize sales at the Boise store location
  • Available to help customers select phones and rate plans and answer any questions
  • Maintain a friendly and helpful demeanor, always ensuring that customers are completely satisfied
  • Keep store immaculately clean and arrange displays to maximize effectiveness
  • Key accomplishments: Awarded 'salesperson of the year' in 1994 for sales achievements
  • Attended a cruise to Mexico for the accomplishment
  • Trained 5 new sales associates, teaching them about merchandise, displays, customer service, and sales strategies
  • Entrusted to assist with daily operations, including opening/closing store, processing transactions, dealing with complaints, monitoring stock and ordering merchandise, and coordinating promotional events
  • Helped turnaround store's image by offering excellent customer service and sales support
  • Store moved from #5 to #1 producer in the region within 1 year
  • Named 'Employee of the Month' for outstanding performance month after month

Director of Sales & Marketing

Cellular One
Fruitland, Idaho
  • Direct and manage staff of six outside sales people, two inside customer service personnel; general marketing functions, i.e., trade shows selection and management, literature, brochures
  • Identify and manage distribution channels and manufacturer's rep program
  • Work directly with OEM accounts where required
  • Generally, direct, control, operate, plan and staff sales department
  • Received manager of the month 11 times
  • Averaged 260% of quota

Education

Deputy Sheriff -

Boise County Sheriff's Office
Idaho City, Idaho

Certification - law, driving, firearm use, and self-defense

Idaho Peace Officers Standards Training
Meridian, Idaho

Vocational - basic electronics

Links School Of Business
Boise, Idaho

High School Diploma - Basic courses, DECCA program, Math and science, typing

Vallivue High School
Caldwell, Idaho

Professional Sales Training - advanced selling skills

Sandler Sales
Boise, Idaho

Professional Training - advanced customer relation skills

Sobel University
Trachoma, Washington

Skills

  • Computer Networking
  • Multiple MS programs
  • Professional Sales Coaching
  • Professional Selling Skills
  • Time Management
  • Customer Relation Specialist
  • Problem Solving Skills
  • Rv Technical Skills
  • Certified Craftsman
  • Project management
  • Client retention strategies
  • Maintenance and repair
  • Customer service
  • Staff management
  • Project planning
  • Goal setting
  • Quality assurance
  • Service and parts teams management
  • Facilities budgeting & control
  • Maintenance procedures
  • Emergency plans & procedures
  • Safety management
  • Troubleshooting
  • HVAC
  • Energy management
  • Facility operations
  • Structural building codes
  • Recruiting

Timeline

Chief Engineer

Alsco Uniforms
02.2024 - Curren

Service Manager/Sales

Bishs Rv

Owner/Craftsman

Mr. B's Handyman Services

Owner/ Sales Manager

Bishop Enterprises

Spring Shores Marina

Installer, Inside Sales, Major Account Executive

Cellular One-AT&T Wireless

Director of Sales & Marketing

Cellular One

Facilities Manager

Kendall Auto Group

Deputy Sheriff -

Boise County Sheriff's Office

Certification - law, driving, firearm use, and self-defense

Idaho Peace Officers Standards Training

Vocational - basic electronics

Links School Of Business

High School Diploma - Basic courses, DECCA program, Math and science, typing

Vallivue High School

Professional Sales Training - advanced selling skills

Sandler Sales

Professional Training - advanced customer relation skills

Sobel University

Similar Profiles

CREATE PROFILE
Michael Bishop