Michael Bitner

I was responsible for the everyday operations of the store. I managed up to ten employees. I helped grow the branch my first year as Manager. I was awarded for my accomplishments this past February. I periodically traveled for meetings and trainings.

• Approved timecards and time-off requests and submitted payroll for direct reports.
• Monitored inventory levels and coordinated replenishment efforts to maintain optimal stock availability.
• Organized regular team meetings for sharing best practices, discussing challenges, and fostering collaboration among peers.
• Assigned, monitored, and reviewed employee work.
• Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
• Increased sales revenue by implementing effective strategies and providing exceptional customer service.
• Led a team of sales representatives, ensuring consistent performance and goal achievement.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed budget allocation for center operations, maximizing profitability while maintaining high-quality service standards.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

• Built strong rapport with customers, fostering loyalty and repeat business.
• Increased customer satisfaction by providing personalized service and product recommendations.
• Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
• Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
• Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
• Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
• Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
• Assisted in maintaining a well-organized merchandise display for easy customer browsing.
• Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
• Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
• Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
• Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
• Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
• Managed inventory levels, conducting regular stock checks and placing orders as needed.

• Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
• Worked overtime, holidays and weekends to accommodate company needs.
• Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
• Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
• Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
• Filled out detailed work orders for each job completed.
• Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
• Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
• Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
• Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
• This was strictly HVAC. I did not do anything Refrigeration on a daily basis.