Michael Black
Bearv Dam,Arizona
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 13 years of experience in customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Automotive Parts Salesperson
Jackson Group Peterbilt
2023.04 - 2024.01
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
- Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
- Expedited shipping processes by negotiating favorable terms with suppliers, enabling faster delivery times for critical components.
- Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
- Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained extensive understanding of common problems and methods for repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Delivered merchandise to business locations for use in [Type] repairs or direct sales.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Chef
Beaver Dam Lodge
2011.01 - 2022.04
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
- Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Cooked memorable dishes that brought new customers into establishment.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Coordinated with team members to prepare orders on time.
Reservation Associate
Beaver Dam Lodge
Education
High School Diploma -
Bonanza High School
Las Vegas, NV2009
Skills
- Upselling Strategies
- Effective communication
- Process improvement
- Customer retention
- Team collaboration
- Quality assurance
- Sales techniques
- Adaptability and flexibility
- Resourcefulness
- Data entry accuracy
- Task prioritization
- Professionalism
- Reservation software knowledge
- Customer service excellence
- Telephone etiquette
- Interpersonal skills
- Maintaining confidentiality
- Conflict resolution
- Empathy and understanding
- Active listening
- Travel industry familiarity
- Product knowledge
- Computer proficiency
- Organizational skills
- Multitasking capabilities
- Problem-solving abilities
- Attention to detail
- Telephone Reservations
- Telephone Reception
- Hotel Accomodations
- Upselling Proficiency
- Travel Bookings
- Phone Etiquette
- Customer Engagement
Timeline
Automotive Parts Salesperson
Jackson Group Peterbilt
2023.04 - 2024.01
Chef
Beaver Dam Lodge
2011.01 - 2022.04
Reservation Associate
Beaver Dam Lodge
High School Diploma -
Bonanza High School
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