Michael Black
Columbia,S C
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Focused Driver with experience transporting special needs children to school. Courteous and cordial with dedication to maintaining safe driving record.
Friendly individual touting great customer engagement and upselling skills in Service Crew position. Knowledgeable in policies and procedures of fast food establishments. Offering reliability, punctuality and attention to detail. Reliable [Job Title] offering proven success managing detailed routes and building rapport with postal customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through [Number] years of industry performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Domestic Carrier
DoorDash
04.2023 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Optimized routing schedules to minimize transit times while reducing fuel consumption.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Operated vehicles and equipment to transport packages and mail pieces.
- Explained mail regulations, policies or procedures to postal customers.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
- Assisted in the development of policies and procedures to improve overall operations quality.
- Conducted thorough pre-trip inspections, identifying potential hazards for timely resolution.
- Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Processing Technician
CSL Plasma
03.2021 - 04.2023
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Played a key role in reducing lead times through effective scheduling and prioritization of work orders.
- Enhanced production efficiency by optimizing processing equipment settings and workflow.
- Reduced waste and improved quality control by implementing a systematic material inspection process.
- Streamlined the calibration of processing machines, ensuring optimal performance and consistent output.
- Offered guidance on best practices for cleaning and maintaining equipment, prolonging their useful life span while mitigating risks associated with wearandtear.
- Developed robust preventative maintenance programs, resulting in reduced machine downtime and increased operational uptime.
- Responded to customer inquiries and requests related to insurance products and membership.
- Participated actively in root cause analysis sessions for resolving recurring process issues, leading to sustainable solutions being implemented.
- Promoted a culture of innovation, encouraging team members to suggest improvements that positively impacted the bottom line.
- Spearheaded continuous improvement projects, leading to significant enhancements in overall operational efficiency.
- Ensured compliance with safety protocols, conducting regular audits and providing necessary training to team members.
Driver
Longs Pharmacy
05.2017 - 06.2018
- Drove delivery vehicles five days per week, averaging ninety plus miles on road and twenty plus customers served per day
- Promoted medical products at route locations, bringing in currency in additional income per month and driving acquisition goals
- Coordinated with team members and remained flexible in work scheduling
- Transporting medical supplies, equipment, and products though out the state of South Carolina
- Verified contents of inventory loads against shipping papers to determine any discrepancies
- Planned optimal routes to minimize delays and maximize time efficiency
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained
- Delivered goods and services to customers on time and in excellent condition
- Completed order forms and collected payments to keep customer accounts current
- Maintained solid connections with established customers to promote new products
- Practiced safe and secure loading methods to avoid damaging goods
- Loaded and unloaded merchandise efficiently to meet demanding route targets
Relief Manager
Waffle House
04.2008 - 09.2013
- Ensured that workplace was safe at all times and environment was pleasant for staff members
- Offered positive reinforcement to employees regarding job tasks, which increased overall efficiency and decreased worker turnover
- Upheld the company's high standards for business via leading by example and encouraging all team members to adhere to corporate polices
- Employed active listening and produced problem solving resolutions to remedy employee conflicts
- Handling weekly task such a inventory, scheduling, and payroll
- Set sales budget for all prime costs, loss of goods and controllables to improve cash flow
- Consistently complied with company policies and government regulations
- Decreased costs by negotiating with vendors and suppliers for better prices
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
- Encouraged, trained and disciplined employees to maximize performance
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Designed sales and service strategies to improve revenue and retention
Education
High School Diploma -
Eau Claire High School
Columbia, SCSkills
- Operations oversight
- Troubleshooting issues
- Team management
- Team training and development
- Staff development
- Customer relationship management
- Profit and loss accountability
- Team building and motivation
- Inventory management
- Purchasing and planning
- Goal setting
- Stamping and assembly
- Inventory control
- Safety assurance
- Calm under pressure
- Performance improvements
- Client relations
- Sales team development
- Confidentiality understanding
- Driving and transportation
- Route management
- Safe driving techniques
- Accurate money handling
- Vehicle maintenance
- Flexible schedule
- Cost reduction
- Manufacturing and warehouse procedures
- Vendor management
- Heavy hauling
- Shipping and receiving
- Map reading and navigation skills
- Warehouse Management
- Transportation Management
- Fleet Management
- Route Optimization
- Cost Reduction
- Safety Management
- Safety awareness
- Vehicle loading
- Supply Management
- Package handling
- Route Navigation
- Postage Calculation
- Load Management
- Route Management
- Report Preparation
- Vehicle Maintenance
- Hand-Eye Coordination
- Weather Tolerance
- Service Sales
- GPS use
- Address management system
- Route Planning
- Route deliveries
- Schedule Management
- Change-of-address orders
- Delivery records
Timeline
Domestic Carrier
DoorDash
04.2023 - Current
Processing Technician
CSL Plasma
03.2021 - 04.2023
Driver
Longs Pharmacy
05.2017 - 06.2018
Relief Manager
Waffle House
04.2008 - 09.2013
High School Diploma -
Eau Claire High School