Michael Blake
Mesa,AZ
Summary
Accomplished Sales Manager with a proven track record at 2nd Swing Golf, enhancing client satisfaction and team performance through expert relationship building and sales strategy implementation. Skilled in staff management and sales operations, I've consistently exceeded sales by fostering client relationships and leading by example. My approach combines strong product knowledge with effective communication, driving significant revenue growth and team development.
Overview
19
19
years of professional experience
Work History
Sales Manager
2nd Swing Golf
03.2022 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Service Manager
PGA Tour Superstore
06.2021 - 03.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
First Assistant Manager
Quik Trip
05.2005 - 06.2021
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2002
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
- Verbal and written communication
- Sales expertise
- Client Relationship Management
- Positive and upbeat
- Direct Sales
- Sales process
- Sales operation
Timeline
Sales Manager
2nd Swing Golf
03.2022 - 06.2024
Service Manager
PGA Tour Superstore
06.2021 - 03.2022
First Assistant Manager
Quik Trip
05.2005 - 06.2021
High School Diploma -
Dobson High School
Certification
Callaway Fitting Systems Certified
Mizuno Fitting Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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