Michael Blau
Frederick,MD
Summary
Strategic Director with a proven track record of enhancing productivity and driving efficient task completion. Expertise in operational strategy, team leadership, and financial oversight, complemented by strong communication and problem-solving skills. Known for fostering collaboration that leads to successful project outcomes and adaptability in dynamic environments. Committed to achieving organizational goals through innovative strategies and effective resource management.
Overview
24
24
years of professional experience
Work History
Director of Loan Servicing
TCAM LLC, an MRI Software Company
Washington, DC
03.2020 - Current
- Current director of an 9300-unit portfolio with a UPB value of $2.0 billion dollars
- Leader of all aspects of the loan servicing process
- Government agency and affordable housing portfolio
- Multi-family, Commercial and Single-family products
- Creator of multiple policies and procedures
- Subject Matter Expert in compliance including FDCPA, TCAP, CFPB compliance and other regulatory rules and regulations
- Expert in Call Center operations and metrics for success
- Trained senior staff in Loss Mitigation waterfalls and underwriting
- Direct monthly and quarterly reports to clients and regulatory agencies
- Lead in Vendor Management
- Designed and established call center and collections operations, protocols and staffing
- NMLS 1064986 licensed in District of Columbia
Loss Mitigation and Collections Manager
AmeriNat
Baltimore, MD
09.2018 - 09.2019
- Management of Baltimore collections staff
- NMLS 1064986 Licensed in FL, SC, AR and WI
- Additional Branch Manager licensing in 21 states
- Manage a staff of 1 supervisor and 5 call center collections agents
- Responsible for the collections of accounts from the State of Maryland (DHCD), Washington DC (WDC), City of Baltimore and 45 regional Habitat for Humanity clients
- Trainer on systems and PnP (policy and procedure) to insure quality results
- Subject Matter Expert on FDCPA, TCPA and other regulatory rules and regulations
- Phone systems utilized are ShoreTel, BrightMetrics, Encore
- Supervisor of consumer complaints, research credit and collection complaints, expert at written responses
Senior Supervisor
The Hilltop Companies
McLean, VA
08.2017 - 09.2018
- Direct Supervision of teams related to Regulatory Compliance and Litigation Support Reviews
- Lending/credit risk assessments
- Mortgage loan origination compliance, e.g., CFPB, fair lending, investor
- Mortgage loan servicing compliance, e.g., CFPB, OCC, States, Investors
- Commercial loan reviews and real estate assessments
- Bank compliance, e.g., AML, BSA, OFAC
- Internal controls design and assessment
- Sarbanes Oxley compliance
- Accounting/valuation for structured finance assets
Loan Servicing Manager/Customer Care and Call Center Manager
BSI Financial Services
Bethesda, MD
06.2014 - 04.2017
- Supervise all aspects of a servicing portfolio in excess of 5000 units/ $1.2B
- Manage the collections platform
- Responsible for the FDCPA compliance of 50+ agents ranging from Customer Care to Loss Mitigation
- CFPB Complaint Resolution
- Chapter 13 bankruptcy portfolio supervision of 900+ units
- Fiserv, Lenstar, CBC, TLO, Five9
Assistant Vice President/ Loss Mitigation & Collections
Orrstown Bank
Chambersburg, PA
10.2013 - 04.2014
- NMLS# 1064986
- Created a Residential Mortgage Loss Mitigation Department for a small, regional community bank
- Assisted in creating policies and procedures for regulatory and CFPB compliance
- Created and implemented all underwriting and review processes for at risk and delinquent clients
- CFPB subject matter expert
- Quality underwriting of FNMA, USDA, VA and FHA for all Loss Mitigation options including HAMP and HAFA
- Foreclosure and Recovery Expert
- Bankruptcy monitoring and special handling
- Vendor Management
Vice President Loan Documentation / Verification Analyst II
Wells Fargo Home Mortgage
Frederick, MD
02.2010 - 10.2013
- Foreclosure Document Execution Department
- Reads, interprets, and researches correspondence and legal documents including summons, subpoenas, liens and bankruptcy, mortgages, deeds of trust, promissory notes, assignments of mortgage and allonges and endorsements, plat maps, surveys to determine specific issues and course of action
- Signatory of documents on behalf of Wells Fargo Bank, N.A
Legal Home Rescue Division Director
Law Offices of Richard G Solomon
Ijamsville, MD
06.2009 - 02.2010
- Created and led a successful new division to assist at-risk clients using HAMP system of waterfall payments and NPV calculations for a law firm in Frederick MD
Senior Account Executive
United Legal Services LLC
Gaithersburg, MD
10.2008 - 06.2009
- Successful Supervisor of a large team of 65 Sales representatives offering home loan retention assistance options to homeowners in danger of losing their homes to foreclosure
- Highly successful negotiator with lenders/servicers to reduce payments for at risk homeowners
- I selected, trained and supervised all my representatives
Senior Account Executive
Aurora Loan Services/Lehman Brothers
Gaithersburg, MD
02.2001 - 05.2008
- Successful sales and marketing of Wholesale loan products to Mortgage Brokers and Bankers in MD, NY and New England
- Consistent Top 10 Nationwide in Sales and Customer Service
- Presidents Club for Outstanding Leadership and Sales
- Trainer and Mentor for new hires
Loan Servicing Specialist III Written Customer Correspondence Group
Wells Fargo Home Mortgage
Frederick, MD
- Responsible for maintaining and completing an assigned pipeline to research and respond to customer, legal and regulatory inquiries regarding customer accounts
- Recognized 'Best in Class'
- Foreclosure and Bankruptcy expert
- Escrow Analysis and Cash Application
- Experienced Trainer and Coach
Consumer Loan Underwriter I
Wells Fargo Home Mortgage
Frederick, MD
- Cross trained in underwriting all home mortgage products
- Assigned with underwriting loss mitigation files while managing a pipeline of over 100 files for HCS/ASC Private portfolio retention on a monthly basis
- Worked with mortgagors over the phone to obtain financial information and determine workout packages available, in accordance with financial situation and investor guidelines
- Created and monitored modification agreements, ensuring timely execution and compliance by mortgagors
- Consistent team leader in modifications, volume and approval ratio
- Consistent quality approval rating
- Level B Delegated
- DU/LP
- Experienced Trainer and Coach/SME (Subject Matter Expert)
- Performed detailed analysis of collateral values to support loan decisions.
- Monitored industry trends related to consumer lending practices in order to stay abreast of changes in regulations or policies that may affect operations.
Loan Adjustor Specialist
Wells Fargo Home Mortgage
Columbia, MD
- Charged with underwriting 75 loss mitigation files weekly while managing a pipeline of over 360 files for FHA retention options monthly
- Created and monitored modification agreements, ensuring timely execution and compliance by mortgagors
- Consistent team leader in FHA modifications, volume and approval ratio
- Coach/SME (Subject Matter Expert)
Education
Business Administration -
Orange County Community College
Middletown, NYGraphic Design -
Harriman College (Mount St Mary College)
Harriman, NYSkills
- Debt Collection Strategy
- Loan Restructuring Expertise
- Foreclosure Mitigation
- Bankruptcy management
- Portfolio management
- Loss mitigation
- Staff recruitment and hiring
- Procedure implementation
Personal Information
Title: Director of Loan Servicing
Timeline
Director of Loan Servicing
TCAM LLC, an MRI Software Company
03.2020 - Current
Loss Mitigation and Collections Manager
AmeriNat
09.2018 - 09.2019
Senior Supervisor
The Hilltop Companies
08.2017 - 09.2018
Loan Servicing Manager/Customer Care and Call Center Manager
BSI Financial Services
06.2014 - 04.2017
Assistant Vice President/ Loss Mitigation & Collections
Orrstown Bank
10.2013 - 04.2014
Vice President Loan Documentation / Verification Analyst II
Wells Fargo Home Mortgage
02.2010 - 10.2013
Legal Home Rescue Division Director
Law Offices of Richard G Solomon
06.2009 - 02.2010
Senior Account Executive
United Legal Services LLC
10.2008 - 06.2009
Senior Account Executive
Aurora Loan Services/Lehman Brothers
02.2001 - 05.2008
Loan Servicing Specialist III Written Customer Correspondence Group
Wells Fargo Home Mortgage
Consumer Loan Underwriter I
Wells Fargo Home Mortgage
Loan Adjustor Specialist
Wells Fargo Home Mortgage
Business Administration -
Orange County Community College
Graphic Design -
Harriman College (Mount St Mary College)
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