Michael Blevins
Walton,KY
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
Work History
Sales Manager
Hauser Heating & Air Conditioning
Blue Ash, Ohio
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies, trainings, and plans.
- Building long-lasting client relationships through excellent customer service and consistent followups.
- Lead a successful sales team by providing motivational coaching, real life strategies and scenarios, and follow-up plans and efforts.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Leadership Coach/ Sales Manager
Arlinghaus Plumbing Heating & Air
05.2021 - 12.2023
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
- Provided coaching and mentoring to employees.
- Trained and mentored 20 + new personnel hired to fulfill various roles.
- Implemented and delivered a successful onboarding program.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product utilization and pairings.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Operations Manager
Beltz Home Service Company
11.2016 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Security Sales Consultant
Habitec Security Inc.
10.2015 - 11.2016
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts to close sales.
- Prospected new sales leads from directories, referrals and partners.
- Demonstrated products and specific features at customer locations and other events.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Office Manager
Coldren Crates Funeral Home
09.2009 - 10.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled and processed all sensitive documents like death certificates, insurance paperwork and fillings, and all other high priority documents.
- Officiated some service for those who had no one to do so.
- Developed and created all multimedia projects, products, video tributes, items for services, and more.
- Helped run all services internally and helped people to and from the facility.
Education
Bachelor of Arts - Social Work
Bluffton University
Bluffton, OH12.2006
Skills
- Visionary Leadership
- Growth Mindset
- Interpersonal Skills
- Critical Thinking
- Team Building
- Goal Setting
- Analytical Skills
- Problem Solving
- Adaptability
- Project Management
- Relationship Building
- Orientation and Onboarding
- Sales team training
- Motivational Skills
- Sales expertise
- Sales process
- Sales operations
- Sales Coaching
- Analytical problem solver
- Operations
- Operations Management
Timeline
Sales Manager
Hauser Heating & Air Conditioning
01.2024 - Current
Leadership Coach/ Sales Manager
Arlinghaus Plumbing Heating & Air
05.2021 - 12.2023
Operations Manager
Beltz Home Service Company
11.2016 - 04.2021
Security Sales Consultant
Habitec Security Inc.
10.2015 - 11.2016
Office Manager
Coldren Crates Funeral Home
09.2009 - 10.2015
Bachelor of Arts - Social Work
Bluffton University
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