Michael Blevins
Driftwood,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Manager
Dripping Springs Automotive
Dripping Springs, TX
11.2023 - Current
- Provided top notch service to affluent customers and advised them on maintenance and services on their upscale vehicles.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Met with customers to discuss service needs and offer available solutions.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
Steele Hyundai Kyle
Kyle, TX
06.2022 - 11.2023
- Attained monthly service budgets on a consistent basis. Set new monthly parts and service record of over $440,000 in December 2022 after only being there for 7 months.
- Led service team into the beginning of a 17 million dollar dealership renovation and expansion of the service department from 11 to 32 bays.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
Firestone Complete Auto Care
08.2020 - 06.2022
- Monitored inventory levels and placed orders to replenish stock.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Analyzed service reports to identify areas of improvement.
Assistant Service Manager
Audi Dominion
02.2020 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Performed walk around of vehicle to notate any pre existing damage and identify any potential upsell repairs.
- Contacted customer about results of inspection and sold vehicle maintenance and repairs.
- Followed up with customers to ensure complete satisfaction with the Audi experience.
Service Advisor
Audi South Austin
10.2017 - 02.2020
- Went above and beyond to help our Audi customers
- Handled telephone and personal inquiries from customers regarding vehicle services, extended service contracts, and vehicle repairs
- Showed passion and excitement for the brand and products while interacting with people on a daily basis
- Provided customers maintenance menus, tips, and different techniques on maintaining their vehicles.
Sales Associate, Manager of Tire Sales, Service Manager, Store Manager
Firestone Complete Auto Care
05.2007 - 10.2017
- Greeted and handled customers to conclusion in store and over the telephone
- Supervised the work of technicians and service personnel, planned and scheduled their duties, assigned special work to specific qualified technicians, followed up on completion of assignments
- Visually reviewed all service tickets, priced and prioritized each ticket while coaching teammates on telephone and sales skills.
Education
No Degree - Security Administration
Community College of The Air Force
Montgomery, AlabamaSkills
- Positive Attitude
- Intuitive Thinker
- Creative Problem Solver
- Budget Management
- Approachable & friendly
- Open minded & insightful
- Customer service oriented
- Managing Operations and Efficiency
- Service Quality Management
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluation
- Employee Training and Development
Timeline
Service Manager
Dripping Springs Automotive
11.2023 - Current
Service Manager
Steele Hyundai Kyle
06.2022 - 11.2023
Service Manager
Firestone Complete Auto Care
08.2020 - 06.2022
Assistant Service Manager
Audi Dominion
02.2020 - 07.2020
Service Advisor
Audi South Austin
10.2017 - 02.2020
Sales Associate, Manager of Tire Sales, Service Manager, Store Manager
Firestone Complete Auto Care
05.2007 - 10.2017
No Degree - Security Administration
Community College of The Air Force
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