Michael Bliss
Leslie
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Red Lobster. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Experienced in cash handling and maintaining cleanliness standards in high-volume dining environments, ensuring seamless service transitions and memorable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
Red Lobster
03.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Certified trainer
- Opener
- Bartender
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Clonolara
Ann Arbor, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
Timeline
Server
Red Lobster
03.2015 - Current
High School Diploma -
Clonolara
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