Michael B. Mitchell

Experienced VoIP technician with a decade of Information Technology expertise. Specializes in deploying internal hardware and software, implementing and troubleshooting VoIP systems for optimal performance. Possesses 17 years of customer service and public relations experience, along with 12 years in computer and technical support. Managed teams of up to 25 employees for 9 years. Proficient in various platforms and computer-based programs including Windows, Macintosh, Microsoft Office, CRM, Tracker, ACE, PCS, NextOS, Outlook, Accutrac, SAP, AIWCS, File Tracker, Paradox, TACS, and CLMS. Background includes banking and financial customer service experience as well as troubleshooting and repairing technical and financial systems.

State of Arizona VoiP technical Apprenticeship certification

• I have had experience in many different job markets, and feel I have shown an ability to learn new skills quickly and take on responsibility to maintain and improve my skills as well as others around me. I have spent most of my life building and repairing computers either in a work environment, or personal, and working closely as a consultant in the IT field with customers and clients repairing computers hardware and software systems as well as educating them on how to fix minor issues and maintain their system. I enjoy and feel I excel in a leader role assisting others with technical questions, teaching and seeing the results of that teaching. I’m detail oriented so I excel at making sure all projects, appointments and cases are covered in a timely manner. I feel like I have the ability to know peoples strengths and give them cases or work that uses those strengths.
• Trust your people, don’t just manage them, LEAD them in the right direction and they will go farther than you could have imagined.