Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Driving trips, swimming
Languages
Timeline
Generic

Michael Boafo-Aboagye

Accra,Greater Accra

Summary

Seasoned Business Analyst offering 7 years of Banking and Fintech industry success. Expert on business product management, systems requirements, user acceptance testing and end-user training, with experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst

Intl. S.A, Ecobank Group
11.2019 - Current
  • Technical lead in all phases of agile including the requirement analysis, architecture design, development, testing, and deployment of all assigned projects
  • Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Performed quality assurance, system integration testing, functional and user acceptance testing facilitating, and “go- live” of enterprise implementations
  • Technical analyst for digital transformation in charge of migrating payment products across 5 digital channels for 33 affiliates.

Application Support Specialist

MAKEDU Consult
05.2016 - 12.2018
  • Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner
  • Assist team members and provide support and solutions to customer queries to meet company objectives
  • Maintain updated knowledge of company products and services to better provide customer support and service solutions.

Customer Service Agent

Vodafone Ghana
01.2015 - 04.2016
  • Prepared and documented procedures tools and manuals to provide support on the company supplied services
  • Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty
  • Gathering user requirement and liaising with the development team to implement
  • Databases Management
  • Experience Centre – ADSL

Intern

Ghana Grid Company Limited
05.2011 - 10.2011

Education

Associate of Applied Science - Cisco Networking (Routing & Switching)

Ghana-India Kofi Annan Centre of Excellence, TechnologyInstitute (KACE
Accra, Ghana
02.2015

Bachelor of Science - Telecommunications Engineering

Ghana Technology University College
Accra, Ghana
05.2013

Skills

  • Software Testing
  • Agile Software development
  • Technical Design Documentation
  • Product Development
  • Process Flow Diagram Creation
  • User Acceptance Testing (UAT)
  • Agile and Scrum Environments
  • Functional Requirements Specification (FRS)
  • System Integration Testing
  • Change Impact Analysis
  • Atlassian Jira, Asana, Freshdesk, Git, Google
  • Microsoft SQL Server, Oracle Database, AWS
  • Requirements Definition

Affiliations

Advisor – National Society of Black Engineers, Ghana Technology University College (GTUC Chapter) 2012/2013

Certification

  • ITIL Foundation Certificate in IT Service Management


Driving trips, swimming

I enjoy taking long planned road trips with my family while on vacation, or swimming on the weekends.

Languages

English
Full Professional

Timeline

Business Analyst

Intl. S.A, Ecobank Group
11.2019 - Current

Application Support Specialist

MAKEDU Consult
05.2016 - 12.2018

Customer Service Agent

Vodafone Ghana
01.2015 - 04.2016

Intern

Ghana Grid Company Limited
05.2011 - 10.2011

Associate of Applied Science - Cisco Networking (Routing & Switching)

Ghana-India Kofi Annan Centre of Excellence, TechnologyInstitute (KACE

Bachelor of Science - Telecommunications Engineering

Ghana Technology University College

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Michael Boafo-Aboagye