Michael Boggus
Williamstown,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store manager
Yankee Candle Company
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Acting Store Manager
Nautica
07.2022 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store manager
Bed Bath & Beyond Corp - Harmon Face Values
10.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Front End Supervisor
Lowe's
02.2019 - 10.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Customer Service Associate/Assistant Store Manager/Store Manager
Family Dollar
01.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier/Electronics Supervisor
Walmart
01.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate/Customer Service
Marshalls/Home Goods
01.2011 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cape Henry Collegiate
Virginia Beach, VALiberty High School
Bethlehem, PASkills
- Fast learner, organized, self-motivated, team player
- Cashier (order products/services, create tickets and collect payments)
- Customer Service (take returns, help customers find items and solutions)
- Merchandising (put away freight orders and back room organization)
- Open/Close Registers
- Handle bank deposits and bank runs
- Kronos/The Force schedule making, balancing hours
- Meeting payroll goals
- Meeting sales goals and quotas
- Storewide Ordering
- Interview, hire and train cashiers/customer service associates
References
Available Upon Request
Timeline
Store manager
Yankee Candle Company
10.2023 - Current
Acting Store Manager
Nautica
07.2022 - 10.2023
Store manager
Bed Bath & Beyond Corp - Harmon Face Values
10.2019 - 07.2022
Front End Supervisor
Lowe's
02.2019 - 10.2019
Customer Service Associate/Assistant Store Manager/Store Manager
Family Dollar
01.2017 - 01.2019
Cashier/Electronics Supervisor
Walmart
01.2013 - 01.2016
Sales Associate/Customer Service
Marshalls/Home Goods
01.2011 - 01.2013
Cape Henry Collegiate
Liberty High School
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