Michael Bolden
Wesley Chapel,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager
Metro By T-Mobile
02.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Prepared and recommended long-range plans for development of department personnel.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Manager
Earths Healings
07.2020 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Head Trainer
Beyond Hoops
08.2016 - 12.2022
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Recruited, trained and mentored new instructors.
- Oversaw day-to-day functions of training department.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Designed specific workout systems for individual clients based on performance ability.
- Built customer loyalty by smoothly executing training initiatives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Taught participants to maximize exertion and results with exercise routines.
Military Intelligence Systems Maintainer
US Army
03.2012 - 07.2016
- Analyzed and collected various forms of data.
- Participated in creation of device hardening techniques and protocols.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored use of data files and regulated access to protect secure information.
- Engineered, maintained and repaired security systems and programmable logic controls.
Education
Bachelor of Science - Computer And Information Systems Security
San Diego State University
San Diego, CA11.2023
Associate of Science - Computer And Information Systems Security
Cochise College
Douglas, AZ07.2013
Skills
- Supply Chain Management
- Information Confidentiality
- Managing Cash Register
- Data Protection
- Customer Relationship Management
- Sales Strategies
- Coaching and Mentoring
- Staff Management
- Manage Inventory
- Team Leadership
- Managing Routines
- Cross-Functional Team Management
- Productivity Performance
- Maintenance and Repair Management
- Procedural Streamlining
- Negotiation
- Quality Standards
- Sales and Marketing
- Train Employees
- Customer Service
- Verbal and Written Communication
- Time Management
- Project Management
- Schedule Preparation
- Cybersecurity
- Assist Customers
- Performance Tracking and Evaluations
Timeline
Manager
Metro By T-Mobile
02.2023 - Current
Manager
Earths Healings
07.2020 - 10.2022
Head Trainer
Beyond Hoops
08.2016 - 12.2022
Military Intelligence Systems Maintainer
US Army
03.2012 - 07.2016
Bachelor of Science - Computer And Information Systems Security
San Diego State University
Associate of Science - Computer And Information Systems Security
Cochise College