Michael Bond
Canton,GA
Summary
Detail-oriented and technically skilled Systems Administrator with over 1.5 years of experience in managing enterprise networks, remote monitoring tools, and Microsoft 365 infrastructure. Expertise in resolving complex technical issues, configuring wired and wireless networks, and providing responsive Level 1/2 support has consistently contributed to operational efficiency. Proven success in Wi-Fi optimization using Ekahau, managing Teltonika RMS, implementing VPNs, and ensuring uptime monitoring through Nagios Core/XI. A strong passion for cybersecurity and automation drives a commitment to delivering reliable IT solutions in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Administrator
Symphony Technology Solutions
07.2024 - Current
- Configure, monitor, and maintain network performance, identifying and resolving issues to maintain optimal operations.
- Provide Level 1/2 support across a mixed Windows/Linux environment for 100+ users.
- Conduct Wi-Fi analysis and optimization across enterprise sites using Ekahau Suite, identifying and resolving coverage gaps.
- Manage user accounts, permissions, and group policies via Microsoft Active Directory and Scalefusion.
- Managed onboarding and offboarding of employees.
- Assist in infrastructure planning and deployment, ensuring secure and scalable server installations.
- Key Achievements:
- Reduced recurring network downtime by implementing proactive alerting policies.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Grocery Team Lead
Publix Supermarkets
12.2021 - 07.2024
- Supervised daily grocery operations, ensuring compliance with company policies and standards.
- Used digital tools to analyze stock trends and reduce shrinkage by 15%.
- Built and maintained strong customer relationships while improving team communication and efficiency.
- Transferable Skills:
- Strengthened leadership and problem-solving abilities in high-pressure environments.
- Adapted quickly to new systems and technologies; laid foundation for transition to IT.
Education
Bachelor of Science - Computer Science
Troy University
Troy, AL12-2020
Skills
- Cross-platform system administration
- Network protocols expertise
- User and device management expertise
- Imaging and setup expertise
- Remote support management
- Web development using HTML, CSS, and JavaScript
- Hardware and software diagnostics
- Mobile device administration
Certification
- CompTIA A+ (In Progress)
- CompTIA Network+ (In Progress)
Timeline
Systems Administrator
Symphony Technology Solutions
07.2024 - Current
Grocery Team Lead
Publix Supermarkets
12.2021 - 07.2024
Bachelor of Science - Computer Science
Troy University