Michael Bondiskey
Philadelphia,PA
Summary
Established, collaborative, and adaptable Senior Project/Account Manager with a proven record of successful account administration, business development, and project management. 12+ years of hiring and training experience while managing ~30-person teams, directing complex full-service projects, meeting tight deadlines, and contributing to consistent 50% revenue growth and 70% profit increases. Consultative problem-solver and cross-functional team player who has succeeded as a liaison between internal colleagues in various departments, clients, partners, and other stakeholders.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Senior Project Manager
KANTAR/LIGHTSPEED
Fort Washington (Remote), PA
3 2022 - 8 2023
- Led end-to-end B2B/B2C/Healthcare Market Research projects as the liaison between Sales, Clients, Partners, Programming Teams, and Project Associates.
- Transitioned exploratory research into actionable data that provided growth insights for product/creative development and brand tracking.
- Met key milestones at every project phase, with constant contact with client to ensure the success and timeliness of deliverables.
Senior Project Manager
DYNATA USA
Warrington (Remote), PA
06.2021 - 03.2022
- Excelled at client-facing Project Management, implementation of adaptive Sampling Methodologies, invoicing, and training teams on how to most efficiently use the platform used to reach respondents.
- Managed 15 Associates and led Healthcare/Consultancy clients to innovation solutions and analysis with a focus on industry growth.
- Monitored project progress and updated clients and internal management accordingly, after having established a clear project plan and schedule.
- Evaluated vendor proposals and directed their fieldwork to optimize resources and maximize profit.
Senior Project Manager/Account Manager, Sales
M3 USA
Fort Washington (Remote), PA
03.2013 - 03.2021
- Established effective sales and business development to new, current, and dormant customer bases (achieving yearly revenue of $5mm (not including having revived an account which resulted in a $2mm/year MSA.)
- Met regularly with stakeholders (Director-, Senior VP-, and C-level) to celebrate successes, explore needs, and present on opportunities, fostering new relationships while strengthening existing ones.
- Led projects from initial kickoff through closing/data delivery/billing.
- Provided daily updates on metrics and scheduled/hosted weekly check-in calls, oversaw project budget, and served as client-facing resource on regulatory compliance.
- Trained internal teams and clients on GDPR, the EPHMRA Code of Conduct, Reporting/Recruiting Policies and Regulations, and ISO-certification.
- Collaborated with global teams to set up complex research projects for success.
- Trained new hires.
- Leveraged panel/partner sample and employed custom recruitment methodologies when our teams encountered roadblocks in project execution
- Evaluated feasibility and advised on survey design while managing a team of 15 Project Coordinators.
- Primary clients included Biogen, Pfizer, AstraZeneca, Sanofi, Novartis, and Gilead.
Project Manager
Epocrates
Ewing, NJ
05.2012 - 03.2013
- Managed up to 30 simultaneous (in various stages) healthcare market research surveys, both quantitative and qualitative, domestic and international.
- Led as the primary contact for clients which included financial investment firms, pharmaceutical companies, consulting firms, advertising agencies, and market research firms.
- Assisted in survey development, expanded innovative recruitment strategies, managed project fielding, and analyzed research data.
- Trained clients on the use of an innovative DIY platform to compile fast, real-world data for use in refining a questionnaire or study guide.
- Primary clients included Janssen, Ipsos, J&J, and Merck.
Project Manager
Focus Forward
Fort Washington, PA
09.2010 - 05.2012
- Directed project planning/setup and prepared pre-screening materials, identifying potential respondents through database pulls and targeting via past project participation.
- Managed recruitment by allocating workload, supervising/mentoring a team of 25 recruiters, monitoring quotas, overseeing the confirmation process, preparing billing/incentive payment materials, and serving as primary client liaison.
- Prepared detailed reports on project status, providing meaningful updates to ensure client trust and confidence.
- Offered solutions-oriented consultative guidance when projects encountered unexpected roadblocks.
- Proved successful in qualitative and quantitative methodologies for Healthcare, B2B, and Consumer research.
Field Manager/Team Leader
US Census Bureau
Horsham, PA
04.2010 - 09.2010
- Trained and met daily with a team of 30 enumerators to complete the US Census Bureau Non-Response Follow-Up Operation.
- Led a team through regular policy changes that affected the non-response data collection process.
- Ensured that all team-members were meeting targets.
- Assisted in Census data collection as a mentor to team members who were not achieving quotas, thereby enhancing overall productivity.
- Tracked KPIs and implemented quality-control measures to optimize resource allocation and reporting accuracy.
- Cultivated a healthy work environment, communicating team feedback with upper management and promptly resolving questions/concerns.
Education
J.D. -
Vanderbilt University Law School
Nashville 08.2005 - 05.2008
Bachelor of Arts - English Literature/Philosophy
St. Joseph's University
Philadelphia 08.2001 - 05.2005
Skills
Full-Service Project Management
Effective Stakeholder Communication
Cross-Functional Communication
Client Relationship Management
Scope Management
Project Scheduling
Training and Mentoring
Adaptability and Flexibility
KPI Tracking
Quality/Cost Control
Documentation Management
Problem-solving Aptitude
Work Planning and Prioritization
Volunteer Work
- PAWS (Philadelphia Animal Welfare Society)
- Dixon House (local community center)
- Pennsylvania Horticultural Society (Tree Tender Program)
- Philadelphia Orchard Project (assisting in upkeep, planting, and harvesting. The project works towards expanding sustainable and equitable community-based fruit and vegetable production in areas that have limited access to healthy food.)
- Established and recruited for a neighborhood clean-up group, collecting litter on our surrounding blocks.
Timeline
Senior Project Manager
DYNATA USA
06.2021 - 03.2022
Senior Project Manager/Account Manager, Sales
M3 USA
03.2013 - 03.2021
Project Manager
Epocrates
05.2012 - 03.2013
Project Manager
Focus Forward
09.2010 - 05.2012
Field Manager/Team Leader
US Census Bureau
04.2010 - 09.2010
J.D. -
Vanderbilt University Law School
08.2005 - 05.2008
Bachelor of Arts - English Literature/Philosophy
St. Joseph's University
08.2001 - 05.2005
Senior Project Manager
KANTAR/LIGHTSPEED
3 2022 - 8 2023
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