MICHAEL BONDS
Chicago,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Field Supervisor/Manager
RIGHT OF WAY CONSULTING
Chicago, IL
04.2022 - Current
- Lead & direct various construction, directional bore, electric and track repair projects
- Oversee daily operations of worksite ensuring deadlines are made
- Leads 100% injury free work environment with the completion of duties compliant with company's guidelines and OSHA standards
- Simultaneous direction of multiple work groups/crews for the completion of cohesive tasks in a timely manner.
- Developed successful resolutions for issues that arose during field operations
- Interpreted engineering drawings, specifications and standards related to projects.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Managed contractors working on site according to terms specified in contracts.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
- Provided guidance to team members on job-related tasks, techniques, best practices.
Yardmaster
UNION PACIFIC
Chicago, IL
04.2011 - 01.2022
- Safely and efficiently switched 100-400 railcars per day
- Qualified and knowledgeable on all five class I routes within Chicago along with BRC, IHB and Metra routes
- Qualified class 6 Engineer effective August 2011
- Qualified in both flat switching and hump operating facilities
- Ran entire yard operations supervising and leading multiple employees and operations per day
- Effectively planned and initiated ideas for the simultaneous goals of customer satisfaction and employee safety
- Extensive knowledge of hazmat, OSHA standards/requirements, and train placement
- Instructed and trained over 75 current and active conductors as Peer Trainer
- Taught efficient and correct train switching operation and practices to new hires and inexperienced conductors
- Instructed newly hired employees on various computer applications and practices in classroom settings taught and instructed in numerous settings (classroom, field, engine, etc).
Loss Prevention Manager
JEWEL/OSCO
Chicago, IL
07.2010 - 04.2011
- Protection of Jewel's associates and properties by verifying the proper functioning of physical security systems
- Provided feedback to store management regarding potential risks or violations of security protocol.
- Collaborated with local law enforcement agencies on investigations involving criminal activity.
- Supervision of the store's daily operations to identify and report safety concerns and recommend methods to reduce potential financial fraud losses
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods
- Reviewed incident reports from store personnel and investigated further when necessary.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
Customer Service Representative
PLS Financial
Chicago, IL
11.2008 - 01.2010
- Maintained a strong sense of professionalism when addressing difficult customer situations.
- Resolve customer complaints/issues promptly and effectively
- Ensured that all transactions adhered to applicable laws, regulations and policies.
- Identified potential fraud cases and escalated them according to policies and procedures.
- Resolved conflicts between customers and other departments through effective communication skills.
- Maintain departmental goals for quality and productivity
- Perform customer collections and resolve customer account issues
- Researched and resolved discrepancies between customer accounts and bank records.
Education
Bachelors of Science - Marketing
Alabama A&M University
05.2008
Skills
- Project Management
- Task Delegation
- Logistics Management
- Field Operations
- Business Administration
- Staff Development and Management
- Safety Training
- Training and Mentoring
- Emergency Response Preparedness
- Team Collaboration
Timeline
Field Supervisor/Manager
RIGHT OF WAY CONSULTING
04.2022 - Current
Yardmaster
UNION PACIFIC
04.2011 - 01.2022
Loss Prevention Manager
JEWEL/OSCO
07.2010 - 04.2011
Customer Service Representative
PLS Financial
11.2008 - 01.2010
Bachelors of Science - Marketing
Alabama A&M University
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