Michael Bonhomme
Bronx,NY
Summary
Experienced manager with expertise in management, quality assurance, and team development seeking employment opportunity to further enhance intellectual and professional growth. Proven track record as General Manager for 10 years, consistently driving revenue growth and expanding margins. Known for adaptability and thriving in high-stress environments, excelling at executing multiple projects within tight deadlines. Meticulous leader and strategic planner with comprehensive managerial acumen, offering a unique combination of vision and motivational skills.
Overview
16
16
years of professional experience
Work History
Retail and Pharmacy General Manager
Walgreens
05.2021 - 06.2024
- Oversaw all pharmacy operations and metrics
- Analyzed sales data for trends and targeted marketing strategies
- Led a team of employees in delivering exceptional customer service and achieving sales goals
- Managed the Profit and Loss Statement monthly and implemented strategic initiatives that increased store profitability by 21%
- Led cross-functional teams to streamline pharmacy workflow, improving prescription fulfillment time
- Ensured compliance with company policies, procedures, state and federal regulatory requirements within the Pharmacy/Retail environment
- Managed inventory levels to optimize product availability and minimize shrinkage
- Managed hiring, firing, and promoting decisions along with also managing employees' career progression
- Developed and coached team members to enhance performance and foster an engaging work environment
- Trained new hires on company policies, product knowledge, and customer engagement techniques
- Implemented merchandising strategies that improved product visibility and sales
- Analyzed financial & performance data for the store and pharmacy
- Developed action plans to improve business results, including increasing sales and controlling costs
- Reviewed and analyzed asset protection data and led action plans to reduce loss
- Reviewed daily performance indicators and weekly operational metrics to execute action plans to improve results to align with district/area/regional levels of the operation
- Drove customer satisfaction through enhanced service recovery protocols and feedback mechanisms.
Shift Lead
Walgreens
01.2014 - 01.2021
- Under the direction of the store manager, I oversaw the operation of a Walgreen store, assuming full management responsibility in the absence of the store manager
- Daily operations included supervising operation of the store and team members, interchanging shifts, and task delegation in addition to the control of revenue reports and invoices
- Perform and supervise merchandising by planning and ensuring the implementation and revisions of basic department and end stands, display tables, and promotional space
- Analyzed inventory trends and management, including liquidating stock and leveraging company resources to avoid outs and overstock
- Supervised receiving, stocking, pricing, returning, and transferring of merchandise
- Ensured store safety and supervision of maintenance and repair with respect to strict compliance and applicable laws and regulations
- Leading responder to emergencies, in cooperation with emergency officials such as police officer, EMT, and fire operators
- Maintained knowledge of all computer and technology systems and software (e.g
- Registers, StoreNet, etc
- Ensure response to all systems problems by contacting information technology support and seeking solutions.
Teacher Assistant
Lehman College CUNY
04.2008 - 05.2012
- Aided the College and Careers instructor with two instructions a day with a class of 15 students with SAT Prep, admission essays, and Regents Prep
- Officiated programs under the supervision of the Director of Continued Education for students in integrated settings based on educational level with respect to learning and development disability
- Participated in concert events, including but not limited to ushering, marketing, and promoting sales.
Education
H.S. diploma -
High School of Teaching and Professions
06.2010
Skills
- Proficient in Microsoft Office/Teams
- Team Building and Leadership
- Team Player
- Employee Engagement
- Cash Handling and Loss Prevention
- Efficient in performing administrative and clerical functions
- Competent in fulfilling targets under minimum supervision
- Skilled at coordinating multiple functions
- Operations Management
- Staff training/development
- P&L Management
- Problem Resolution
Timeline
Retail and Pharmacy General Manager
Walgreens
05.2021 - 06.2024
Shift Lead
Walgreens
01.2014 - 01.2021
Teacher Assistant
Lehman College CUNY
04.2008 - 05.2012
H.S. diploma -
High School of Teaching and Professions