Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Michael Bonneau

Ephrata,PA

Summary

Dynamic Wellness Advisor at Sunnyside Community Services with expertise in client assessment and education. Proven ability to enhance customer relationships and ensure regulatory compliance. Skilled in problem-solving and outreach, successfully guiding clients in achieving their health objectives while promoting innovative medical device solutions. Committed to fostering positive client experiences and driving engagement.

Overview

18
18
years of professional experience

Work History

Wellness Advisor

Sunnyside Community Services
Lancaster, PA
02.2024 - Current
  • Conducted individual assessments to identify specific wellness needs of clients.
  • Researched health and wellness technologies to enhance client offerings.
  • Participated in outreach events to raise awareness of available wellness resources.
  • Provided guidance on home-use medical devices to improve client care.
  • Assisted clients in identifying and pursuing health and wellness objectives.
  • Addressed customer medication inquiries and made product recommendations.
  • Ensured compliance with safety and regulatory standards in dispensing practices.
  • Educated patients on proper medication usage and potential side effects.

Manufacturing Associate

CNH America
New Holland, PA
01.2013 - Current
  • Operated assembly line equipment for production of agricultural machinery components.
  • Inspected finished products for quality compliance with specifications.
  • Collaborated with team members to ensure efficient production flow.
  • Conducted routine maintenance on machinery for optimal performance.
  • Followed safety protocols to maintain secure work environment.
  • Assisted in training new employees on operational procedures and standards.
  • Documented production data for reporting and analysis.
  • Participated in continuous improvement initiatives to enhance manufacturing processes.

Brand Ambassador

Team Enterprises
Central, PA
01.2022 - 09.2023
  • Conducted product demonstrations and promotional events to engage customers effectively.
  • Distributed marketing materials to enhance brand awareness and drive customer interest.
  • Collected customer feedback to refine product development and marketing strategies.
  • Maintained comprehensive knowledge of product features, benefits, and competitive landscape.
  • Promoted a positive company image through exceptional customer service experiences.
  • Engaged in conversations with customers to provide detailed information about products and services.
  • Introduced sales promotions and brand initiatives to cultivate customer loyalty.
  • Utilized basic selling techniques to foster customer engagement.

Auto Technician

LANCASTER TOYOTA
Lancaster, PA
01.2010 - 08.2013
  • Diagnosed complex vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance services including oil changes and tire rotations.
  • Collaborated with service advisors to communicate repair needs to customers.
  • Conducted thorough inspections to identify potential mechanical problems proactively.
  • Mentored junior technicians on best practices and repair techniques regularly.
  • Maintained a clean and organized workspace adhering to safety standards consistently.
  • Utilized manufacturer guidelines for accurate part replacements and repairs efficiently.
  • Completed necessary paperwork for each job accurately and efficiently according to company policy.
  • Maintained accurate records of all service performed on customer vehicles.
  • Inspected and tested vehicle systems to ensure proper operation.
  • Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
  • Utilized shop manuals for reference when diagnosing complex problems with engines or transmissions.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.

Shop Manager

Valvoline Express Care And Auto Repair
Sinking Spring, PA
05.2007 - 12.2009
  • Managed daily operations and maintained store standards for customer satisfaction.
  • Trained and mentored staff on company policies and procedures.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Oversaw inventory management, including ordering and restocking products.
  • Implemented visual merchandising strategies to enhance product displays.
  • Conducted regular team meetings to communicate goals and expectations.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Collaborated with suppliers to negotiate favorable terms for inventory purchases.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Resolved customer complaints promptly and professionally.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Responded to customer inquiries in a timely manner.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Maintained high standards of customer service throughout the store.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Oversaw the recruitment, training and development of new staff members.
  • Built and maintained sound business relationships with vendors and suppliers.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented strategies to increase sales and profitability of the shop.
  • Enforced company policies regarding employee conduct, attendance, dress code.

Education

High School Diploma -

COCALICO HIGH SCHOOL
Denver, PA
06-1998

COMPELETED COURSES - AUTOMOTIVE REPAIR

AUTOMOTIVE TRAING CENTER
Exton, PA

Skills

  • Client assessment and education
  • Medical device guidance
  • Regulatory compliance
  • Customer relationship management
  • Outreach and engagement
  • Team collaboration
  • Problem solving
  • Conflict resolution

Affiliations

  • MOUTAIN BIKING
  • WHITE WATER RAFTING
  • ROCK CLIMBING
  • ALL THINGS OUTDOORS
  • HUSBAND
  • BROTHER
  • UNCLE

References

References available upon request.

Timeline

Wellness Advisor

Sunnyside Community Services
02.2024 - Current

Brand Ambassador

Team Enterprises
01.2022 - 09.2023

Manufacturing Associate

CNH America
01.2013 - Current

Auto Technician

LANCASTER TOYOTA
01.2010 - 08.2013

Shop Manager

Valvoline Express Care And Auto Repair
05.2007 - 12.2009

High School Diploma -

COCALICO HIGH SCHOOL

COMPELETED COURSES - AUTOMOTIVE REPAIR

AUTOMOTIVE TRAING CENTER

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