Michael Bonner
Ocala,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting [Number] pounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Albertsons Market
Albuquerque, NM
11.2023 - 04.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped customers find specific products, answered questions and offered product advice.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Identified needs of customers promptly and efficiently.
Reception Technician
CSL Plasma
Albuquerque, NM
04.2022 - 04.2024
- Assisted with onboarding new employees by providing orientation packets or scheduling training sessions.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Protected patients by observing strict HIPAA guidelines.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Assistant Store Manager
Bob's Burgers
Albuquerque, NM
10.2017 - 12.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Stower
Amazon
Albuquerque, NM
07.2021 - 02.2022
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Maintained accurate inventory records by scanning bar codes for items received and shipped.
- Ensured safety protocols were followed while operating heavy machinery such as pallet jacks, hand trucks and ladders.
- Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process.
- Monitored warehouse operations and ensured compliance with safety regulations.
- Assisted in developing new methods for streamlining the order fulfillment process.
Drive-Thru Operator
Dairy Queen Grill & Chill
Albuquerque, NM
06.2017 - 03.2018
- Greeted customers, processed orders, and collected payments in a friendly manner.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Demonstrated knowledge of menu items and upselling techniques.
- Maintained cleanliness of drive-thru area and store front lobby.
- Prepared food items according to restaurant standards for quality, freshness, and presentation.
- Verified accuracy of order before handing it over to customers.
- Followed all safety guidelines when preparing food items and cleaning equipment.
- Communicated effectively with co-workers to ensure efficient order taking process.
- Tallied cash register at end of shift to reconcile with shift sales.
- Operated headset to process food orders from guests to input into computer system.
- Upsold beverages and desserts to increase restaurant profits.
- Processed credit card and cash payment for orders, counting out change and furnishing receipts.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Built and maintained productive relationships with employees.
Cook
Whatabuger
Albuquerque, NM
11.2015 - 06.2017
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for soups, sauces and salads.
Education
General Studies
Manzano High School
Albuquerque, NM05-2015
Some College (No Degree) - Mechanical Engineering
CNM
Albuquerque, NMSkills
- Cash Handling
- Cash Register Operation
- Payment Collection
- POS Systems
- Customer Assistance
- Product Recommendations
- Returns processing
- Liquor Law Compliance
- Ordering and stocking
- Issue Resolution
- Expense Tracking
- Merchandise Restocking
- Scanner operations
- Order Taking
- Daily Reporting
- Staff Mentoring
- Reception skills
- Donor screening
- Specimen Preparation
- Blood collection
- Data Entry
- Venipuncture
- Specimen handling
- Health Education
- Communication abilities
- Sample Preparation
- Shipping and receiving
- Storage Management
- Heavy Lifting
- Multitasking
- Dependable and Responsible
- Computer Skills
Certification
- Foo
References
References available upon request.
Timeline
Cashier
Albertsons Market
11.2023 - 04.2024
Reception Technician
CSL Plasma
04.2022 - 04.2024
Stower
Amazon
07.2021 - 02.2022
Assistant Store Manager
Bob's Burgers
10.2017 - 12.2023
Drive-Thru Operator
Dairy Queen Grill & Chill
06.2017 - 03.2018
Cook
Whatabuger
11.2015 - 06.2017
General Studies
Manzano High School
Some College (No Degree) - Mechanical Engineering
CNM