MICHAEL BOONE
Raeford,North Carolina
Summary
Im a detail-oriented team player. I can handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in Customer Service and Property Accountability. Im a hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Escort/Monitor
Kellog Brown & Root
09.2023 - 01.2024
- Checked and verified photo identification prior to granting facility access for OCN accountability
- Process personnel to and from the Visitors Control Center before and after work shifts
- Provide escorting support to Other Country Nationals (OCNs) in various areas as identified by the Site Manager
- Keeps accountability of personnel in areas and monitors personnel performing maintenance and other services
- Logs in and out all TCN/ OCN contractors and counts personnel before and after they perform duties; notifies appropriate personnel of how many people and vehicles are being escorted
- Makes contact with TCN/ OCN personnel at designated entry facility after they are processed for entry and receive their exchange badges; provides and briefs them on rules and procedures
- Accountable for government-furnished property ie: radios, heavy equipment, lodging accessories, and vehicles
- Keeps track of each OCNs work until it is completed for the day and OCNs have exited base
- Ensures OCNs do not bring onto the base any prohibited or contraband (i.e. weapons, drugs, etc.)
- Maintains sight of all vehicles and personnel when performing TCN/ OCN monitor duties
- Provides for the safety and welfare of oneself and monitored personnel (such as evacuating to protective shelter in case of attack)
- Notify the Project/Site Manager and the Safety staff as soon as possible of unsafe working conditions
- Maintains an alert state of readiness and is prepared to properly respond to any situation that may occur; alerts appropriate personnel of any suspicious behaviors or comments of TCN/ OCNs
- Performs a wide range of administrative and other support services to deliver BOS-I
- Coordinative activities in support of managers and supervisors to facilitate the efficient operation of the project/site
- Responsible for the completion of required reports and tasks of the project in accordance with the established policies, procedures, systems, and requirements approved by the company
- Under direct supervision, performs routine assignments and duties to provide services to ADAB
- Supports the site leadership to fulfill contractual reporting requirements to the United States Government
- Demonstrate excellent communications skills with all levels of management and interfaces with client personnel and subcontractors
- Promote and uphold KBR's Zero Harm safety program policies and procedures
- Ensure the successful delivery of services to 4,000 personnel, plus or minus 10%
- Performs other duties as assigned
- Provided clear documentation of daily activities through detailed incident reports, facilitating accurate record-keeping and follow-up actions.
- Enhanced site security by conducting thorough access control procedures and visitor screenings.
- Played an active role in staff training programs aimed at raising awareness about workplace safety regulations, best practices, and procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergencies to assess and deflect issues.
- Prevent unauthorized entry into restricted areas by verifying the credentials of individuals requesting access during high-security events or engagements.
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
- Accountability check at the end of each shift for OCN count and property turn-in
Custodian Of Postal Effects/Logistics Analyst 1/Stock Custodian
Chenega Defense & Aerospace Solutions LLC
05.2022 - 09.2023
- Perform stock custodian duties in accordance with ACFENT and government publications and forms
- Conduct and properly document monthly audits of stamp stock and funds to ensure proper accountability
- Conduct audits on random dates within each month
- Report any audit discrepancies to the contract site lead, government POCs, postmaster, or Official Mail Manager (OMM) within 24 hours of completion of the audit
- Ensure postal supply Operating Procedures (OP) are on hand and utilized for reference
- Place and track supply requisitions for postal equipment, publications, and forms through Automated Military Postal System (AMPS)
- Ensure the postal facility maintains no less than a three-month and no more than a six-month inventory of available postal supplies for each postal facility
- Perform and document the semi-annual inventories according to established guidelines and standards
- Maintained accountability and updated postal facility equipment inventory through AMPS
- Scanned government-furnished property onto a spreadsheet
- Ensure all equipment is serviceable and perform equipment deletions and request equipment repairs through AMPS
- Perform postal clerk functions when not performing stock custodian requirements.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Added accurate data entry into the computer system to complete transactions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Lead Finance Clerk
Chenega Defense & Aerospace Solutions LLC
01.2022 - 05.2022
- Lead RSS/POS finance clerk at Al Dhafra Air Base
- Responsible for training of postal clerks on RSS/POS system
- Sold stamps, and money orders, weighed mail and packages to determine postage using the RSS system and equipment
- Inspect customer's incoming mail for any unauthorized articles i.e
- Receive and unload incoming mail from the truck
- Sign for custody of the mail and handle according to Domestic and International Mail Manuals
- Scan all tracking numbers to be loaded onto form 3883 and uploaded into the AMPS system for delivery and accountability
- Maintain records for accurate tracking and inventory and file accordingly
- Arrange mail for delivery to the Unit Mail Clerks for pickup
- Perform other duties as required.
- Accountable for all stamps, cash, and postal property on site
- Responsible for inspecting all postal vehicles for safety and/or damages
MWR Specialist
Vectrus
09.2021 - 11.2021
- Responsible for performing all duties required for the operation of installation services
- Duties include, but are not limited to, cashier, customer service, bartending, lounge support, basic maintenance and cleaning, inventory, stocking, basic technical equipment assistance, event setup and break down, tour & trips guide, lodging front desk operation, linen exchange, etc
- As specified in the Performance Work Statement
- Accountability checks for other country nationals per AFCENTI 32-1002 and obtain escort badge
- Provides excellent customer service and performs related tasks in all functional areas of Recreational Services
- Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, friendly and well-maintained facilities
- Responsible for the maintenance and condition of the equipment in the facility
- Shall maintain procedures for tracking and issuing equipment to guests
- Shall complete and maintain inventories
- Complete necessary documentation and/or work orders
- Shall provide set up and breakdown of Government-furnished equipment such as tables, chairs, music system, ice chests, stages, etc.
- Scan all items into the system for service or deletion
- Responsible for giving and receiving government furnished property
Mail/Package Inspector/Air Cargo
Vectrus
04.2018 - 12.2020
- Two-year experience using RSS/POS conducting all financial transaction selling stamps, money orders, priority, and first-class mail
- Inspect customer's incoming mail for any unauthorized articles i.e., Hazardous materials not permitted etc
- According to Postal rules and regulations
- Provided excellent customer service to soldiers, high level government officials and government contractors by meeting their expectations and going above beyond when needed
- Verify the 1372 truck bill and count mail on incoming manifest and bill correct
- Sign for custody of the mail and handle according to Domestic and International Mail Manuals
- Scan the mail onto form 3883 for deliver to UMC
- Routes prograde and retrograde mail to their destinations
- Assured daily supplies on all workstations for customer use are stock
- Conducted Postal Claims and Inquires
- Maintain records of materials for accurate tracking and inventory are file accordingly
- Perform other duties as required.
Supervisor of Postal Operations
KBR
02.2018 - 07.2018
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
- Planned schedules
- Assess the need for and monitor the use of overtime hours, avoiding unnecessary expenditures
- Sold stamps, sold money orders, weighed mail and packages and determined postage using the Point of Service (POS) system
- Trained new hires for their positions and postal regulations
- Assisting human resources with recruitment activities and creating work schedules
- Supporting the operations site manager with the enforcement of company policies and standards
- Assisting accounting and payroll as needed
- Monitoring inventory and placing supply orders
- Responsible for performing administrative and clerical tasks to support the organization's daily operations
- Maintain files, fax and photocopy documents, update database and perform other general organizational skills.
Postal Clerk, Mail Handler, Supply Clerk
Vectrus
10.2016 - 02.2018
- Two-year experience operating RSS/POS open and closing the system
- Selling money orders and stamps to customers
- Training new hires on how to operate the RSS/POS for their positions and postal regulations
- Inspect customer's incoming mail for any unauthorized articles i.e
- Hazardous materials not permitted etc
- According to Postal rules and regulations
- Receive and safeguard incoming mail
- Sign truck bill for the mail and handle according to Domestic and International Mail Manuals
- Prepare and scan mail
- Arrange mail for pickup for UMC
- Prepare form 1372 truck bill retrograde going to airport
- Prepare form 1372 truck bill for inbound and outbound mail to and from destinations
- Track items with scanning device and complete entries and monitor tracking database for daily updates
- Maintain records for accurate tracking and inventory and file accordingly
- Perform other duties as required.
Sales Associate/Mail handler/Lead Clerk
United States Postal Service
11.2014 - 06.2016
- Coordinated the sorting and processing of incoming and outgoing mail into mail rack pigeonholes including mail sacks
- Responsible for transporting and distributing incoming and outgoing documents, equipment, and other materials to various units
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
- Loaded mail onto automated equipment
- Stopped equipment when distribution run or operation is completed
- Complete entries into and monitored tracking database for daily activities
- Trained new hires for their positions and postal regulations
- Assess the need for and monitor the use of overtime hours, avoiding unnecessary expenditures
- Resolve communication and scheduling issues while working in a fast-paced austere environment
- Attend scheduled briefings as required
- Keep employees informed of decisions, actions, and changes that affect them
- Ensure that all personnel time records are complete, accurate, and submitted within established time frames
- Ran machine reports, cleared jams and contacted maintenance for assistance when required
- Prepared work area; ensuring all necessary manifolds, equipment and materials, including labels, trays and other containers, were in place
- Removed sorted mail from bins or separations and placed into appropriate trays or containers for further processing
- Culled non-processable items
- Entered sort plan and start up equipment
- Monitored the automated machine belts to ensure continuous flow of mail and report any jams
- Swept separated mail from bins and stackers
- Examined mail for accurate postage
- Logged machinable mail count on mail volume manifest daily
- Educated customers about products and services
- Provided customer service to patrons mailing items
- Provided customers with information regarding Postal rules and regulations utilizing the Support Manuals
- Sold stamps, sold money orders, weighed mail and packages and determined postage using the Point of Service (POS) system
- Completed forms regarding changes of address, theft and loss of mail including special services such as Registered and Insured Mail
- Maintain records of mail for accurate tracking and inventory
- Weighed items and determined cost using rate charts and Point of Service
- Collected funds credit, debit, cash or checks for services
- Answered customers questions regarding mail regulations of Postal Service
- Scanned accountable mail and input on manifest
- Count stock daily and quarterly and maintained appropriate logs
- Verify the quality and quantity of items received
- Delivered mail and packages and accepted signatures from customers retrieval of items
- Support the Government in planning and evaluating customer requirements as well as the identification of operational efficiencies
- Help the public in complying with federal regulations of Postal Service and other federal agencies
- Reported safety hazards to management.
Education
No Degree - Information Technology
Nah Da International Academy
Kuwait01.2018
Skills
- Goal Setting
- Emergency Response
- Conflict Resolution
- Microsoft Office
- Incident Reporting
- Safety Awareness
- Staff Supervision
- Work Order Management
- Property Management
- Customer Focus
- Data Entry
- Cultural Awareness
Professional Highlights
Well organized, creative, and proven professional skills. Experience working with teams and well as external clients and agencies on creative, editorial, strategic, and tactical levels. Significant negotiation experience. Track record of delivering unique and effective content. Impressive history of planning and executing tasks.
Timeline
Escort/Monitor
Kellog Brown & Root
09.2023 - 01.2024
Custodian Of Postal Effects/Logistics Analyst 1/Stock Custodian
Chenega Defense & Aerospace Solutions LLC
05.2022 - 09.2023
Lead Finance Clerk
Chenega Defense & Aerospace Solutions LLC
01.2022 - 05.2022
MWR Specialist
Vectrus
09.2021 - 11.2021
Mail/Package Inspector/Air Cargo
Vectrus
04.2018 - 12.2020
Supervisor of Postal Operations
KBR
02.2018 - 07.2018
Postal Clerk, Mail Handler, Supply Clerk
Vectrus
10.2016 - 02.2018
Sales Associate/Mail handler/Lead Clerk
United States Postal Service
11.2014 - 06.2016
No Degree - Information Technology
Nah Da International Academy
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