Michael Bord
Clearwater
Summary
Proven leader in the hospitality sector, notably at Dog Days, enhancing customer satisfaction and loyalty. Skilled in beverage making and exceptional customer service, My outgoing personality and ability to handle difficult situations has consistently elevated me within my contemporaries, contributing to a positive reputation.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Dog Days
05.2023 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender Shift Manager
Wobbly Boots Roadhouse
11.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender
Jimmy B’s
05.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Room Service Attendant
The Sandpearl
03.2020 - 05.2021
- Garnished completed orders and arranged foods to please customers.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Verified accuracy and quality of orders before delivery.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Bartender
The Getaway
01.2019 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Lucy’s Retired Surfers Bar
09.2018 - 01.2019
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Shephard’s Beach Resort
11.2015 - 09.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Graduate Certificate - Hearing Aids
Beltone University
Online06.2015
Skills
- Beverage making
- Outgoing personality
- Menu memorization
- Handling difficult customers
- Highly reliable
- Team player
Timeline
Bartender Shift Manager
Wobbly Boots Roadhouse
11.2023 - Current
Bartender Shift Manager
Dog Days
05.2023 - Current
Bartender
Jimmy B’s
05.2021 - 04.2023
Room Service Attendant
The Sandpearl
03.2020 - 05.2021
Bartender
The Getaway
01.2019 - 01.2020
Bartender
Lucy’s Retired Surfers Bar
09.2018 - 01.2019
Bartender
Shephard’s Beach Resort
11.2015 - 09.2018
Graduate Certificate - Hearing Aids
Beltone University
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