Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michael Borgia

Sr. Manager
Redondo Beach,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Pool Technician

CDE Pools
Southbay, CA
08.2021 - Current
  • Enhanced customer satisfaction by providing detailed maintenance guidance and support.
  • Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
  • Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
  • Achieved record number of maintenance contracts due to diligent work and client satisfaction.
  • Enhanced team collaboration by initiating regular meetings to discuss challenges and share tips on pool maintenance.
  • Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
  • Reduced equipment downtime by performing timely repairs on pumps and heaters.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Reduced response times for emergency repairs by organizing more effective on-call system.
  • Implemented client feedback system to gather insights and improve service quality continuously.
  • Fostered strong relationships with clients, leading to increase in referral-based business.
  • Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
  • Increased service coverage area by efficiently managing route planning and time management.
  • Negotiated with suppliers for better pricing on chemicals and parts, benefitting company's bottom line.

Production Supervisor

UGC Labs
Compton, CA
09.2019 - 08.2021
  • Resolved issues quickly to maintain productivity goals.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Managed team of 15-20 production associates, overseeing productive production processes and meeting all deadlines.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized labor allocation, matching skill sets with task requirements to improve output quality.
  • Streamlined production processes to enhance efficiency, implementing innovative scheduling techniques.
  • Implemented energy-saving measures, contributing to company's sustainability goals.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Senior Warehouse Supervisor

Fresh Farms
Los Angeles, CA
03.2016 - 09.2020
  • Improved warehouse efficiency by streamlining processes and implementing new inventory management systems.
  • Oversaw the successful integration of new software platforms into existing warehouse systems without negatively impacting day-to-day operations.
  • Implemented safety protocols to reduce workplace accidents and ensure employee wellbeing.
  • Collaborated closely with sales teams to forecast demand accurately, ensuring proper stock levels are maintained throughout peak periods.
  • Continuously analyzed warehouse operations data to identify trends and areas for improvement, implementing strategic changes that resulted in measurable performance gains.
  • Managed budgeting and resource allocation for optimal warehouse performance without compromising quality or service levels.
  • Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Shop Manager

Green Light District
Torrance, CA
06.2012 - 03.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

General Education

Redondo Union High School
Redondo Beach, CA
06.2006

Skills

Project estimation and bidding

Interests

Sports

Travel

Gaming

Timeline

Pool Technician

CDE Pools
08.2021 - Current

Production Supervisor

UGC Labs
09.2019 - 08.2021

Senior Warehouse Supervisor

Fresh Farms
03.2016 - 09.2020

Shop Manager

Green Light District
06.2012 - 03.2016

General Education

Redondo Union High School

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Michael Borgia Sr. Manager