Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
SID'S Club Winner MSC 2013
Generic

Michael Bouquet

Cypress,TX

Summary

Dynamic Technical Solutions Specialist with a proven track record at PT Solutions, excelling in customer relationship management and product demonstration. Consistently exceeded sales targets by fostering strong client relationships and delivering tailored solutions, enhancing customer satisfaction and retention. Known for exceptional communication skills and a commitment to continuous improvement.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Astute Outside Salesman with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Dynamic individual with hands-on experience in Cutting tools,MRO and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Diligent Outside Salesman with solid background in providing comprehensive solutions to complex technical issues. Proven ability to streamline operations and enhance user experiences through innovative problem-solving. Demonstrated proficiency in customer support and technical troubleshooting.

Professional solutions expert skilled in providing effective and innovative solutions to meet client needs. Known for strong analytical skills and track record of success in technical problem-solving. Focused on team collaboration and achieving results, with reputation for reliability and adaptability in dynamic environments.

Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Overview

17
17
years of professional experience

Work History

Technical Solutions Specialists

PT Solutions
09.2019 - 07.2025
  • Developed and maintained strong relationships with clients to drive sales growth.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Outside Sales Representative

DXP Enterprises Inc.
08.2018 - 09.2019
  • Implemented sales strategies that enhanced client engagement and retention rates.
  • Delivered persuasive presentations that effectively communicated product benefits to potential clients.
  • Negotiated contracts and agreements, ensuring alignment with company standards and client expectations.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.

Outside Sales Representative

Cline Tool
02.2018 - 08.2018
  • Conducted market research to identify new business opportunities and customer needs.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Built relationships with customers and community to promote long term business growth.

Outside Sales Associate

Eagle Taptek Tools
01.2016 - 02.2018
  • Cultivated relationships with clients to enhance customer loyalty and retention.
  • Developed tailored sales presentations to address client needs and drive product adoption.
  • Provided exceptional after-sales support to clients, fostering long-term relationships and ensuring repeat business.
  • Increased sales revenue by cultivating strong relationships with clients and identifying their needs.
  • Achieved higher levels of customer trust by providing accurate product knowledge along with excellent communication skills.
  • Stayed abreast of industry trends and competitor offerings to develop strategic sales pitches tailored to individual clients.
  • Assisted in the creation of compelling marketing materials that effectively highlighted product benefits and attracted new clientele.
  • Enhanced customer satisfaction by promptly addressing concerns and finding effective solutions to problems.
  • Expanded company presence into previously untapped markets by researching potential areas of growth and developing customized outreach strategies accordingly.
  • Conducted product demonstrations and presentations for potential customers, showcasing product features and benefits.
  • Exceeded sales targets consistently by implementing effective territory management plans and optimizing sales routes.
  • Built strong client rapport to establish diversified network of connections.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.

Outside Sales Associate

MSC Industrial Supply
04.2008 - 09.2015
  • Conducted market research to identify new business opportunities and competitive trends.
  • Managed sales pipeline using CRM software to track progress and optimize follow-up strategies.
  • Trained junior sales associates on product knowledge and effective sales techniques.
  • Collaborated with marketing team to create promotional materials that support sales initiatives.
  • Analyzed customer feedback to refine service offerings and improve overall satisfaction levels.
  • Utilized CRM software effectively to manage client information, track communication history, and schedule follow-ups for increased efficiency.
  • Contributed to the development and execution of sales training programs enhancing overall team performance.
  • Regularly monitored sales performance against established goals, making adjustments as needed to ensure consistent achievement of targets throughout the year.
  • Participated in trade shows, conferences, and networking events to generate leads and promote brand awareness within the industry.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high client retention rates.
  • Strengthened partnerships with key vendors leading to improved lead times thus increasing customer satisfaction.
  • Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
  • Developed new business opportunities for increased market share through cold calling and prospecting strategies.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Developed and implemented sales strategies to increase revenue.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built diverse and consistent sales portfolio.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales revenue by cultivating strong relationships with clients and identifying their needs.

Education

High School Diploma -

Dublin High School
DublinTexas
06-1991

Skills

  • Customer relationship management
  • Product knowledge
  • Product demonstration
  • Recommending products
  • Time management
  • Teamwork
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Salesforce CRM experience
  • Customer service
  • Creative solutions

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of customer vending programs.

Interests

  • Outdoor Recreation
  • Volunteering with youth sports programs as a Coach
  • Embracing outdoor adventures such as hunting and fishing
  • Gardening
  • Crafting and DIY Projects

Timeline

Technical Solutions Specialists

PT Solutions
09.2019 - 07.2025

Outside Sales Representative

DXP Enterprises Inc.
08.2018 - 09.2019

Outside Sales Representative

Cline Tool
02.2018 - 08.2018

Outside Sales Associate

Eagle Taptek Tools
01.2016 - 02.2018

Outside Sales Associate

MSC Industrial Supply
04.2008 - 09.2015

High School Diploma -

Dublin High School

SID'S Club Winner MSC 2013

Top 10  metalworking specialists sales 2013 for MSC Industrial Supply induscted into SID's club

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