Michael Bourgeois
TX
Summary
Operations and people leader with a strong record of driving performance in high-stakes, fast-paced environments. Proven expertise in team leadership, safety and compliance, customer experience, and operational execution. Known for decisive leadership, sound judgment, and improving efficiency through disciplined processes and accountability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Officer
Marshall Police Department
Marshall, TX, USA
03.2023 - 08.2025
- Managed approximately 50 incoming calls, emails and faxes daily
- Managed daily operations in high-visibility, customer-facing environments
- Enforced safety standards, policies, and procedures consistently
- Managed difficult public interactions with professionalism and sound judgment
- Maintained accurate reports and operational documentation
Detention Officer
Collin County Sheriff’s Office
McKinney, TX, USA
03.2017 - 03.2023
- Supervised large groups (72 persons) while ensuring safety and compliance
- Coordinated daily activities in a high-volume operation
- Trained and mentored new employees on policy, procedures and safety protocols
Airborne Infantry
U.S. Army National Guard
USA
09.2013 - 09.2019
- Supported and led teams in fast-paced, high-pressure environments
- Honorable Discharge in 2019
- Collaborated with team members to develop and implement training exercises, improving combat preparedness.
Sales Associate
Lowe’s
McKinney, TX, USA
09.2016 - 03.2017
- Delivered high-quality customer service and maintained store standards
- Assisted customers in selecting products, enhancing overall shopping experience.
- Handled over 100 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges daily.
Education
Associate of Science - Cyber Security
Texas State Technical College
Marshall, TX2026
Associate of Applied Science - Criminal Justice
Rio Salado College
Tempe, AZ2023
BPOC - Police Officer Certification
Collin College
McKinney2020
Skills
- Operations management
- Risk assessment
- Staff training and development
- Employee scheduling
- Cash management
- Report writing
- Conflict de-escalation
- Relationship building
- Sales and marketing
- Training and mentoring
- Goal oriented
- Customer service
Certification
- CFR - Certified First Responder
- BPOC - Basic Police Officer Certification
- CPR - Cardiopulmonary Resuscitation
- CIT - Crisis Intervention Team
Languages
Turkish
Professional Working
Timeline
Police Officer
Marshall Police Department
03.2023 - 08.2025
Detention Officer
Collin County Sheriff’s Office
03.2017 - 03.2023
Sales Associate
Lowe’s
09.2016 - 03.2017
Airborne Infantry
U.S. Army National Guard
09.2013 - 09.2019
Associate of Science - Cyber Security
Texas State Technical College
Associate of Applied Science - Criminal Justice
Rio Salado College
BPOC - Police Officer Certification
Collin College