Michael Bourke
Summary
HEALTH & SOCIAL SERVICES PROFESSIONAL Empathetic, effective, and motivated Mental Health Professional with proactive, service-driven approach reinforced by 10+ years of clinical experience. Keen understanding of diverse cultural backgrounds and highly responsive to widely varied patient needs and circumstances. Extensive familiarity with assessment techniques, differential mental health diagnoses, and complex case management techniques. Collaborative team player with expert networking, mediation, and conflict-resolution skills. Positive and encouraging attitude combined with a consistent, patient manner.
Overview
35
35
years of professional experience
Work History
Senior Adult Protection Investigator
Sage Community Resources
01.2001
- Hired to provide valued and encompassing mental health experience for 50+ adult protection cases
- Investigated alleged/suspected cases of neglect, self-neglect, exploitation, and abuse of at-risk adults
- Educated clients and families on guardianship and conservatorship services
- Collaborated with area police, social workers, social service organizations, nursing home administrators, and court system to determine and provide necessary services
- Held senior role and assisted with hiring new case managers, investigators, and interns.
- Accomplishments:
- Researched and developed comprehensive list of area Elder Care Attorneys for ease of reference and improved referral process for clients.
- Awarded excellent work performance reviews on consistent and regular basis; ensured department was in line with all State Commission on Aging requirements.
- Managed 10-15 new cases weekly due to team reduction from 4 to 2 investigators, personally visited newly assigned clients within 72 hours of transfer and received bonus for exceptional service.
Psycho Social Rehabilitation Specialist
Access Behavioral Health
01.2012 - Current
- Provided services for 7 clients on a bi-weekly basis
- Provided support and education to clients with a severe and persistent mental illness
- Assisted clients in developing skills to help them function more independently in the community, and as a result, help increase their quality of life
- Tracked due dates of reviews and Comprehensive Diagnostic Assessments and completed needed paperwork in a timely manner
- Attended all staffing, collaborated with co-workers, and documented all interactions with clients.
Companion Caregiver
Caregivers Of Tucson
06.2022 - 01.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Caregiver
Caregivers Of Tucson
06.2022 - 01.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Psycho Social Rehabilitation Specialist
Abundance Behavioral Health Services
01.2010 - 01.2012
- Assisted persons with severe and persistent mental illness in overcoming negative aspects of their illness, with the goal of increased ability to function independently in the community
- Provided services for 7 clients on a biweekly basis
- Developed and implemented service plans
- Completed required reviews in a timely manner
- Provided on call after hours crisis coverage
- Collaborated with staff within the Abundance Behavioral Health Organization, and documented interactions with clients.
Volunteer In-home Service Provider
01.2009 - 01.2010
- Unemployed and actively seeking employment
- Sent out 20 resumes per day
- Participated in Job Hunt seminars through the Idaho Department of Labor; attended job fairs, and networked through friends and online organizations.
- During this time period, also provided voluntary, in-home services for elderly female relative
- Made and accompanied relative to doctor appointments and ensured medications were taken on time
- Made certain relative ate and dressed appropriately for the season
- Ensured that relative's bills were paid in a timely manner
- Assisted with chores, such as vacuuming, dusting, and laundry
- Accompanied relative to weekly hair appointment
- Provided other services as needed.
- Accomplishments:
- In route to dinner with relative, noticed that relative was having problems talking and was confused
- Transported relative to Emergency Room where relative was diagnosed as having had a mild stroke.
Case Manager
Sage Community Resources
01.2002 - 01.2006
- Responsible for assessing needs of senior citizen clients in a 10-county area
- Determined eligibility for home delivered meals, homemaker services, and respite care
- Closely documented case correspondence with clients, providers, and colleagues
- Initiated services with provider services.
- Accomplishments:
- Spearheaded effort to clean client's home when provider agency would not send homemakers for assistance until environment was safe; recruited volunteers and co-workers to achieve healthy environment resulting in homemakers assisting client on regular basis.
- Aided seniors with property repairs and home improvement projects.
Assessment & Referral Counselor
St. Alphonsus Regional Medical Center-Behavioral Health
01.2000 - 01.2001
- Served in Psychiatric Department completing patient evaluations and referrals to outpatient psychiatric counseling or inpatient services
- Worked with psychiatrist, clinical staff, and therapists as needed to determine appropriate treatment
- Completed both in-person and phone assessments.
- Accomplishments:
- Provided crisis counseling and served as sole counselor during evening shift.
- Encouraged client who had attempted suicide to disclose location to police, resulting in emergency treatment and revival.
Mental Health/Crisis Counselor
University Hospital North Pavilion
01.1998 - 01.2000
Crisis Interventionist
Centennial Peaks Hospital
01.1989 - 01.1990
Education
USPRA Children's Certificate -
Boise, IdahoM.A. in Health Services Management -
Denver, ColoradoB.A. in Social Science (Psychology) -
Boise, IdahoSkills
- Patient Counseling & Education
- Intake Assessments
- Case Management
- Provider Relation
- Crisis/Emergency Response
- Inpatient/Outpatient Services
- Case Investigations
- Community Outreach
- Service Referrals
Presentations
- Co-Keynote Speaker: Elder Abuse Prevention Seminar (2009)
- The Governor's Conference on Aging (2007-2009)
- Elder Abuse Conference (2007)
Timeline
Companion Caregiver
Caregivers Of Tucson
06.2022 - 01.2024
Caregiver
Caregivers Of Tucson
06.2022 - 01.2024
Psycho Social Rehabilitation Specialist
Access Behavioral Health
01.2012 - Current
Psycho Social Rehabilitation Specialist
Abundance Behavioral Health Services
01.2010 - 01.2012
Volunteer In-home Service Provider
01.2009 - 01.2010
Case Manager
Sage Community Resources
01.2002 - 01.2006
Senior Adult Protection Investigator
Sage Community Resources
01.2001
Assessment & Referral Counselor
St. Alphonsus Regional Medical Center-Behavioral Health
01.2000 - 01.2001
Mental Health/Crisis Counselor
University Hospital North Pavilion
01.1998 - 01.2000
Crisis Interventionist
Centennial Peaks Hospital
01.1989 - 01.1990
USPRA Children's Certificate -
M.A. in Health Services Management -
B.A. in Social Science (Psychology) -
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