Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Bouska

Shawnee

Summary

I've been working in the casino industry for 13 years and at the same casino. I have strong work attendance and work ethic. Rain, sleet or shine I will be at work on time day or night. I learn quick and adjust to the fast pace world of the gaming industry. My customer service and staff relations is great while maintaining excellent professionalism. Given the opportunity I can thrive working with a team or working solo.

Overview

1
1
Certification

Work History

Security Supervisor

Blackhawk Casino
03 2021 - Current
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Collaborated with management to develop security policies and procedures.
  • Supervised team of 5 to 8 security personnel during shift.

Security Officer

Blackhawk Casino
10 2016 - 03 2021
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.


Slot Attendant

Blackhawk Casino
03 2013 - 11 2014
  • Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
  • Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.
  • Set up new loyalty memberships and updated existing accounts.
  • Dispensed machine payouts and provided change for players.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

Drop Team Member

Blackhawk Casino
07 2011 - 03 2013
  • Collaborated with fellow team members to maintain high levels of security during the drop process.
  • Assisted in training new team members on established procedures, ensuring consistent quality across all aspects of the drop process.
  • Identified areas for improvement within the drop process, leading to enhanced team performance and results.
  • Ensured timely completion of drop tasks, maintaining a strict adherence to schedules.
  • Assisted in reducing losses through diligent monitoring of currency transactions.
  • Upheld strict confidentiality protocols when dealing with sensitive information related to financial transactions and personnel data.
  • Demonstrated strong attention to detail while handling large sums of currency, minimizing errors and discrepancies.
  • Collaborated effectively with other departments to resolve any discrepancies or issues in a timely manner.
  • Enhanced drop team efficiency by implementing streamlined processes and procedures.
  • Proactively identified potential risks or weaknesses within the system that could be exploited-resulting in improved security measures being implemented.
  • Displayed exceptional teamwork skills by working closely with colleagues throughout each shift for smooth operations.
  • Completed cash tally sheet, chip tally slips, drop control sheets and other designated count room paperwork.
  • Secured storage cart in designated locked storage area.
  • Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
  • Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Counted cash and casino chips to accurately reconcile transaction reports.

Housekeeper

Blackhawk Casino
08 2010 - 07 2011
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Operated electronic backpack vacuums and floor sweepers.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

High School Diploma - DIPLOMA

Chandler High School
05.2008

Skills

  • Watchful Security Supervisor committed to maximizing facility security and minimizing risks Monitors facilities with safety of visitors and staff in mind Leads team of security professionals to protect facilities and guests
  • Safety and security
  • Recorded incident reports with detailed accounts of occurrences
  • Security team management
  • Staff Management
  • Relationship building and management
  • AED Training
  • Repaired problems and maintained machines in good working order
  • Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service Reputation for accurately handling money and updating computer accounts Delivers excellent guest service and builds casino loyalty
  • Documentation skills
  • Troubleshooting systems
  • Repairing machines
  • Connected with guests on personal level to build loyalty
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry

Certification

  • AED
  • CPR & First Aid
  • CLEET 1&2 and 4 unarmed and armed security license

Timeline

Security Supervisor

Blackhawk Casino
03 2021 - Current

Security Officer

Blackhawk Casino
10 2016 - 03 2021

Slot Attendant

Blackhawk Casino
03 2013 - 11 2014

Drop Team Member

Blackhawk Casino
07 2011 - 03 2013

Housekeeper

Blackhawk Casino
08 2010 - 07 2011

High School Diploma - DIPLOMA

Chandler High School

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Michael Bouska