Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bowman

Neosho,MO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable employee with strong ability in the food and beverage industry. Offering many front and back of the house skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

12
12
years of professional experience

Work History

Driver

Line Drive Transport
Neosho, MO
01.2023 - 01.2024
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.

Salesperson

Pinnacle Pet
Neosho, MO
01.2021 - 01.2024
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Participated in trade shows, conferences, and other marketing events.
  • Collaborated with team members to develop effective sales plans.
  • Developed pricing proposals tailored to individual client requirements.
  • Identified potential partners in target markets for joint promotions.
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Contacted new and existing customers to outline benefits of products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Head Cook/Bartender

Spring Street Bar & Grill
Neosho, MO
12.2022 - 11.2023
  • Ensured that all food safety regulations were followed in the kitchen.
  • Supervised a team of 8-10 cooks to ensure quality standards were met.
  • Ordered supplies, ingredients, and equipment needed for the kitchen.
  • Maintained inventory of all food items and ensured proper storage techniques were used.
  • Trained new staff members in safe food handling procedures and knife skills.
  • Monitored portion size and waste control to maintain cost effectiveness.
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
  • Scheduled shifts for cooks according to business needs while ensuring adequate coverage at all times.
  • Evaluated new products from vendors to determine if they meet company standards.
  • Assisted with menu planning and recipe development when necessary.
  • Provided guidance and support to cooks during busy periods or when unexpected issues arise.
  • Worked closely with restaurant managers to ensure smooth operations in the kitchen.
  • Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Served as lead cook, guiding and assisting training of less experienced cooks.
  • Operated variety of kitchen equipment to measure and mix ingredients.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Monitored bar inventory and promptly restocked low items before depletion.

Owner/Operator

Swarks Southern Fried Foods
Neosho, MO
03.2020 - 08.2021
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Delivered excellent customer service to clients and fellow employees.
  • Organized and maintained food truck inventory.
  • Developed menus for customers to choose from.
  • Coordinated with vendors to ensure timely delivery of supplies and ingredients.
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Prepared meals according to customer orders using fresh ingredients.
  • Ensured that all staff adhered to safety protocols while operating the food truck.
  • Processed payments accurately and efficiently using cash registers or POS systems.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Advertised the food truck business through various channels such as social media, flyers.
  • Assisted in loading and unloading equipment into the food truck when necessary.
  • Monitored stock levels of ingredients on a regular basis to ensure adequate supply is available at all times.
  • Kept accurate records of sales data, expenses, profits.
  • Performed maintenance checks on the food truck regularly.
  • Researched potential locations for setting up the food truck business.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Optimized small workspace to maximize utility of sometimes cramped food truck working area.
  • Worked well within budget while incorporating high-quality ingredients to improve food quality.
  • Researched high foot-traffic areas to maximize profits during peak hours of operation.
  • Created new recipes with overstocked product to entice customers and move product quickly.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Route Sales Driver

Ferguson Distribution
Neosho, MO
05.2013 - 03.2020
  • Delivered goods to customers in an efficient and timely manner.
  • Maintained accurate records of sales, collections and deliveries.
  • Performed daily pre-trip inspections on truck and trailer before departure.
  • Verified accuracy of all orders prior to delivery.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction with product quality and delivery times.
  • Developed strong relationships with clients by providing superior customer service.
  • Loaded and unloaded vehicles with merchandise within established safety guidelines.
  • Ensured that all products were properly stored according to company regulations.
  • Displayed product information for customers in a clear and concise way.
  • Assisted with merchandising activities such as stocking shelves and setting up displays.
  • Managed inventory levels on vehicle to ensure adequate stock levels at each store location.
  • Followed all safety requirements while operating the delivery vehicle.
  • Adhered to established route schedules for maximum efficiency and productivity.
  • Worked closely with management team to develop strategies for increasing sales volume.
  • Reported any issues or discrepancies encountered during deliveries back to management team.
  • Utilized GPS navigation system when necessary to locate addresses quickly.
  • Participated in promotional activities such as sampling events and store openings.
  • Increased sales by engaging with customers to identify needs and offer new product solutions.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Addressed customer concerns head-on by using service expertise and knowledge of company policies to develop successful solutions.
  • Maintained clean, functional vehicle to give professional appeal to customers and prevent breakdowns.
  • Coordinated paperwork and payments with consistent accuracy to keep impeccable route records.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Refilled vending machines and removed outdated food products.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Recorded deliveries and daily sales transactions.
  • Informed regular customers of new products or services and price changes.
  • Issued sales promotion materials to customers to boost sales.
  • Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.

General Manager

Cheap Seats Tavern
Webb City, MO
01.2013 - 05.2014
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.

Assistan Manager

Sam's Cellar Bar & Oven
Neosho, MO
08.2011 - 04.2013
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.

Education

High School Diploma -

East Newton High School
Granby, MO
05-1994

Skills

  • Vehicle Maintenance
  • Equipment Operation
  • Daily logging
  • Vehicle Inspection
  • Appointment Scheduling
  • Schedule Management
  • Transportation
  • Inclement weather driving
  • Confidentiality understanding
  • Safe Driving Practices
  • Route Planning
  • Route Management
  • Driving and transportation
  • Time Management
  • Punctuality
  • Business Management
  • Flexible Schedule
  • Punctual and Reliable
  • Relationship Building
  • Customer rapport
  • Staff Development
  • Customer Service
  • Valid Driver's License
  • Problem-Solving
  • Food Storage
  • Inventory Oversight
  • Food presentation
  • Menu Planning
  • Team Supervision
  • Cooking techniques
  • Kitchen Safety
  • Portion Control
  • Food Safety Regulations
  • Waste Reduction
  • Food Preparation
  • Employee Scheduling
  • Dish preparation
  • Workflow Optimization
  • Food Safety
  • Inventory Management
  • Cost Control
  • Vendor Relations
  • Sanitation Procedures
  • Kitchen Org
  • Kitchen Management
  • Staff Motivation
  • Sales Planning
  • Heavy Lifting
  • Detail Oriented
  • Team Leadership
  • Positive and professional
  • Sauce preparation
  • Distribution Management
  • Quality Management
  • Staff Supervision
  • Customer Relationship Management
  • Staffing
  • Team Oversight
  • Client Relations
  • Purchasing
  • Inventory Control
  • Customer experiences
  • Team Player
  • Supervision and training

Timeline

Driver

Line Drive Transport
01.2023 - 01.2024

Head Cook/Bartender

Spring Street Bar & Grill
12.2022 - 11.2023

Salesperson

Pinnacle Pet
01.2021 - 01.2024

Owner/Operator

Swarks Southern Fried Foods
03.2020 - 08.2021

Route Sales Driver

Ferguson Distribution
05.2013 - 03.2020

General Manager

Cheap Seats Tavern
01.2013 - 05.2014

Assistan Manager

Sam's Cellar Bar & Oven
08.2011 - 04.2013

High School Diploma -

East Newton High School

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Michael Bowman