Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bowman

Lake Mary,FL

Summary

Healthcare administrative professional with 16 years of experience in managing medical and dental office operations. Expertise in team leadership, financial management using QuickBooks, and workflow optimization. Holds a Master's in Health Services Administration and a Bachelor's in Business Management. Committed to enhancing patient health and operational efficiency through advanced organizational and technical skills.

Overview

15
15
years of professional experience

Work History

Office Manager

All About Hearing
Longwood, FL
04.2019 - Current
  • Coordinate with insurance providers to obtain treatment approvals and follow up on payment statuses.
  • Deliver front-line customer service, including patient check-ins/outs, hearing aid troubleshooting, and maintenance.
  • Maintain accurate inventory of hearing aid and office supplies, handling restocking as needed.
  • Manage financial operations using QuickBooks: oversee payroll, reconcile bank statements, input vendor bills, and ensure timely and accurate payments.
  • Process insurance reimbursement claims.
  • Recruit and onboard new office staff aligned with company mission and values.
  • Support provider satisfaction by managing scheduling and VA report submissions.
  • Collaborate with marketing teams on mailer campaigns and patient database development.
  • Hearing aid technician duties including cleaning and addressing issues with hearing aids so the patient's hearing aid would correctly.
  • Solely responsible for daily office opening and closing.

Office Manager

Atlantic Denture Clinic
Merritt Island, FL
01.2010 - 01.2019
  • Scheduled patient appointments with a strong focus on efficiency and patient flow.
  • Processed insurance reimbursement forms and Medicaid treatment approvals.
  • Provided comprehensive front-desk support: patient check-in/out, surgery explanation, and payment paperwork.
  • Managed inventory of dental, lab, and office supplies with proactive restocking practices.
  • Handled all denture and crown repairs by noting the issues and getting them in front of a lab technician or sent off for a repair or adjustment as needed.
  • Handled full-cycle bookkeeping and payroll using QuickBooks.
  • Solely responsible for opening and closing the office daily.

Education

Master of Business - Health Services Administration

University of Central Florida
Orlando, FL
05.2014

Bachelor of Science - Business Management

University of Central Florida
Orlando, FL
05.2009

Skills

  • Healthcare Administration
  • Office & Staff Management
  • QuickBooks
  • Insurance Verification & Reimbursement
  • Inventory Management
  • Patient Scheduling & Customer Service
  • Marketing Coordination
  • HIPAA Compliance
  • Multi-provider Coordination
  • Problem solving
  • Data entry
  • Scheduling management

Timeline

Office Manager

All About Hearing
04.2019 - Current

Office Manager

Atlantic Denture Clinic
01.2010 - 01.2019

Master of Business - Health Services Administration

University of Central Florida

Bachelor of Science - Business Management

University of Central Florida

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