Michael Box
Lander,WY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Rodney's Collision And Customs Center
08.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Replaced and repaired vehicle parts according to work order instructions.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Inspected new parts and areas of repair to verify correctness and quality.
- Enforced compliance with safety regulations when operating equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected completed repairs for accuracy, quality and safety.
- Installed interior and exterior trim, including moldings and emblems.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Replaced glass, headlights and other lighting and electrical components.
- Examined vehicles to determine extent of damage and repairs required.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Roustabout
Triple L, Inc
05.2019 - 01.2020
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Connected and disconnected pipes, pumps and other production equipment to support functionality.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Assisted with rigging and installation of production equipment, pumps and pipes.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Offloaded and loaded crane load and assisted crane operator.
- Performed diverse manual labor tasks, digging trenches and laying pipes with superior physical endurance.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Threaded pipes using piping machines.
- Connected piping systems to water heaters, boilers, pumps and auxillary equipment to complete installations.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Maintained and repaired production equipment and pipelines to support efficient operations.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
- Performed manual operating and maintenance duties in compliance with company quality standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Followed blueprints and diagrams to complete projects according to specifications.
Education
High School Diploma -
Lander Valley High School
LanderSkills
- Safe Work Practices
- Safety-First Mentality
- Daily Progress Reports
- Verbal and Written Communication
- Inventory Tracking and Management
- Materials Planning and Logistics
- Hand and Power Tools
- Calculations and Measurements
- Willingness to Learn
- Adaptability and Dependability
- Cooperative Attitude
Timeline
Assistant Manager
Rodney's Collision And Customs Center
08.2020 - 08.2023
Roustabout
Triple L, Inc
05.2019 - 01.2020
High School Diploma -
Lander Valley High School
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