Michael Boy
Winter Park,FL
Summary
Focused individual with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
7
7
years of professional experience
Work History
Administration
Sea Breeze Pools
2022.03 - Current
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Power Generation Technician
United States Army
2017.03 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained entire units power generation equipment, which was used for air defense, and radar/ communications.
- Identified needs and coordinated plans for travel and mobile operations.
Service Manager
Valvoline
2019.06 - 2022.03
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new mechanics to improve efficiency of department and cultivate productive work atmosphere.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Service Technician
Tire Kingdom
2018.10 - 2019.06
- Inspected equipment to diagnose operational issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
Service Technician
Goodyear
2017.05 - 2018.10
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed maintenance duties and safely handled chemicals and solutions.
- Demonstrated increased knowledge of company products and equipment.
Education
Associate of Arts - Science Education
Valencia College
Orlando, FL02.2018
Skills
- Document and File Management
- Computers and Technology
- Customer Service
- Resourceful and Analytical
- Attention to Detail
- Management
Timeline
Administration
Sea Breeze Pools
2022.03 - Current
Service Manager
Valvoline
2019.06 - 2022.03
Service Technician
Tire Kingdom
2018.10 - 2019.06
Service Technician
Goodyear
2017.05 - 2018.10
Power Generation Technician
United States Army
2017.03 - Current
Associate of Arts - Science Education
Valencia College
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