Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Michael Boyd

Management
Corona,Ca

Summary

Accomplished Assistant Store Manger with 11 plus years of extensive retail and management experience. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty.Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

12
12
years of professional experience

Work History

Quality Control Inspector

A.S.A.P Semiconductors
Irvine, CA
06.2019 - 03.2020
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Examined Aerospace parts for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Specialty Assistant Store Manager

Lowe's Home Improvement
Torrance, CA
02.2019 - 06.2019
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached 55 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings by 45%.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Walked through store areas every 30mins to identify and proactively resolve issues negatively impacting operations.

Assistant Merchandising Store Manager/Night Operation Assistant Store Manager

The Home Depot
Irvine, CA
03.2014 - 11.2018
  • General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store s in-stock position, and maintaining an appealing and organized store appearance.
  • Daily responsibility was to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  • Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates.
  • Managed the performance management process, to include semi- annual review of associate performance and how to execute the associate disciplinary process when necessary.
  • Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.
  • Managed opening (soft and hard) and closing (soft and hard) stores.
  • Oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
  • Maintained and operated all store equipment and systems as well as how to managing daily financial operations.
  • As an ASM, develop a command of store standard operating procedures (SOP s), especially those involving Safety compliance.
  • Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends.
  • Worked with and learned how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing.
  • Worked with Regional Merchandising Manager and Vendors to drive in-stock position and to support in-stock integrity through inventory management processes.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.

Department Supervisor

The Home Depot
Huntington Beach, CA
08.2007 - 03.2014
  • Train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need.
  • In addition provide valuable input into merchandising decisions to the Store Management Team and Operations Team.
  • As a Department Supervisor had a strong product knowledge and the ability to lead and develop others.
  • Over saw following departments: Building Materials, Electrical, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Plumbing, Pro Account Sales, Front End, Freight & Receiving.
  • Worked closely with Associate Support, Special Services, and Merchandising Execution.
  • Supervise the work activities of Associates within my departments.
  • Communicate store objectives to Associates using the appropriate programs and tools.
  • Train and develop Associates within the work team, through the management of training calendar and curriculum.
  • Engage in coaching for the development of Associates.
  • Participate in the interview process for hiring of new Associates and partner with store management on recommendations.
  • Provide input into appropriate discipline decisions related to Associates.
  • Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area.
  • Ensured merchandise was fully stocked, store was organized and customers were satisfied.
  • Managed cash register, refunds and returns.
  • Put together store's large displays.
  • Educated customers on product and service offerings.

Education

General Studies

Santa Ana High School

Skills

undefined

Additional Information

  • Willing to relocate: Anywhere, the US for any employer Awards; Value Based Leader Award (Peer to peer recognition for adding outstanding value to the company, district and store level.) Multiple Merit Awards for outstanding customer service

Timeline

Quality Control Inspector - A.S.A.P Semiconductors
06.2019 - 03.2020
Specialty Assistant Store Manager - Lowe's Home Improvement
02.2019 - 06.2019
Assistant Merchandising Store Manager/Night Operation Assistant Store Manager - The Home Depot
03.2014 - 11.2018
Department Supervisor - The Home Depot
08.2007 - 03.2014
Santa Ana High School - , General Studies

Similar Profiles

CREATE PROFILE
Michael BoydManagement