MICHAEL BOYD
Jacksonville,FL
Summary
Project Manager, Personnel Manager and Military Veteran with a Top Secret/SCI Security Clearance and 26 years of proven experience in the United States Navy. Accomplished measurable results while leading teams of up to 51 technical professionals in a dynamic, fast-paced environment. Possess a comprehensive background in project coordination and management, the planning and implementation of inspection programs and safety inspections; preparing periodic reports and quarterly maintenance schedules for the maintenance and repair of electrical and electronic gun fire control systems and surface missile fire control systems including weapon direction systems and search radar, telemetry equipment, missiles, and associated support equipment, derived from conducting domestic and global operations in Europe and the Middle East. Managed risk upon multiple lines to protect assets, property, and equipment valued over $200M while meeting the expectations of senior leadership. Possess extensive knowledge in Strike Warfare, Antiterrorism, personnel, and project management. Recipient of multiple awards for outstanding performance and professionalism. Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas needing improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Team Leader
United States Navy
- Led, mentored, and trained a 5-person team conducting security and protection patrols in support of global operations
- Led over 40 security operations including combined UN strike teams; awarded the Navy and Marine Corps Achievement Medal by senior leaders for superior performance
- Managed $20M+ in classified equipment vital to national security and the safety of 300 employees; resulted in zero losses, and the continued integrity of all classified materials.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Trainer
United States Navy
- Planned, developed, and facilitated over 30 training plans in various topics including Sexual Assault, Sexual Harassment, Antiterrorism, and Strike Operations
- Led a team of 4 victim advocates in facilitating four simultaneous training sessions in Sexual Harassment and Sexual Assault Response and Prevention for 346 personnel in 2 geographic locations for Sexual Assault Awareness Month
- Supported and assisted task and skill analysis for the development of new qualification standards for the Tactical Tomahawk Weapon Control System.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Supported productivity increase and business growth through new hire training and mentoring.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Introduced standardized training for cohesive learning environments.
- Identified and recommended staff for key positions and departments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Contributed to reductions in employee turnover by revamping training programs.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Recorded and edited videos to facilitate remote learning.
- Led cross-functional teams in the development of innovative solutions for pressing business challenges.
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Provided coaching and mentoring to employees.
- Trained and mentored 680 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person, and blended learning sessions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Developed and implemented successful onboarding program.
- Created and oversaw [Type] training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Designed and delivered web-based, self-directed learning materials.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Worked with vendors to customize courseware to accommodate business needs.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Operations Manager
United States Navy
05.1997 - 07.2023
- Department Manager responsible to senior executives for managing daily operations with a team of 51 personnel
- Directed mission planning and employment of various weapons systems, including large caliber gun and missile systems, weapon direction systems and search radar, telemetry equipment, missiles, and associated support and security equipment; maintained 100% accountability and serviceability of all assigned equipment in excess of $200M.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Bachelor of Science - Technical Management
American Military University
Charles Town, WV08.2025
Skills
- Leadership
- Administrative Management
- Communication
- Policy Implementation
- Microsoft Office Suite
- A3 Problem Solving
- Value Stream Mapping
- Kaizen Group Improvement
- 5S
- Project Charters
- Data Analysis
- Logistics
Certification
- Lean Six Sigma Yellow Belt, Tri-County Career Academy, 09/09/23
- NRA Certified Range Safety Officer, National Rifle Association, 10/29/22
- Antiterrorism Officer Afloat – Level II, Center for Security Forces, 07/12/19
- Advanced Leaders Course, Joint Warfighter Center, 03/01/20
- Navy Master Training Specialist, 03/28/06
Awards
- Navy Commendation Medal
- Navy and Marine Corps Achievement Medal (6)
- Global War on Terrorism Expeditionary Medal
- Employee of the Month
Timeline
Operations Manager
United States Navy
05.1997 - 07.2023
Team Leader
United States Navy
Trainer
United States Navy
Bachelor of Science - Technical Management
American Military University