Ambitious Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior F&B Director
Blue Lacy at Origin Hotel
12.2023 - 10.2024
Managed bar and wait staff and directed hiring program.
Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Maintained highest standards for beverage quality and service.
Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Resolved customer complaints involving food or beverage quality and service.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Purchased food and cultivated strong vendor relationships.
Managed staff schedules and maintained adequate coverage for all shifts.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Verified prepared food met standards for quality and quantity before serving to customers.
Developed unique events and special promotions to drive sales.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Implemented effective inventory control systems to reduce food spoilage and waste.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maximized quality assurance by completing frequent line checks.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Coordinated with catering staff to deliver food services for special events and functions.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Designed bar menu from scratch
Tripled monthly bar revenue, doubled overall revenue
Mentored 3 J-1 employees
Bar Manager
The Backyard Grill
03.2023 - 12.2023
Improved customer service rankings by resolving issues quickly and accurately.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Closed out cash register and prepared cashier report at close of business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Crafted special drink and cocktail menu items for seasonal offerings.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Coordinated with catering staff to deliver food services for special events and functions.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Lead Bartender/Keyholder Manager
Aerocrafters
11.2021 - 07.2023
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Crafted special drink and cocktail menu items for seasonal offerings.
Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Closed out cash register and prepared cashier report at close of business.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Obtained cash bank and stocked service bar to prepare for operation.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Served high customer volumes during special events, nights, and weekends.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Created attractive bar displays by strategically arranging bottles and glasses.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Mixed unique and interesting cocktails for customers, including bar specials.
Assisted with inventorying beverage stock and bar supplies.
Prepared garnishes by evenly slicing and pitting fruits.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Kept bar stocked with liquors, juices and garnishes for drinks.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Maintained impeccably clean, attractive and well-stocked bar area.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Completed requisitions to maintain required stock par levels.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Upheld strict regulations for safe alcohol service and food safety.
Built relationships with vendors to manage orders and negotiate costs.
Helped management plan and serve bar menu exceeding customer expectations.
Opened inventory boxes and restocked shelves.
Accepted and processed customer returns.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Trained and supervised new employees to apply best practices in customer service and store operations.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Managed store personnel by delegating tasks and supervising daily operations.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Trained newly hired sales team in upselling techniques.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Mentored new sales associates to contribute to store's positive culture.
Marked-down clearance items and relocated merchandise to proper store areas.
Researched issues to obtain appropriate answers to customer inquiries.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Submitted reports to senior management to aid in business decision-making and planning.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Promoted business' development by building and maintaining relationships with new clients.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Lead Bartender
The Pumphouse Riverside Bar and Restaurant
05.2021 - 11.2021
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Crafted special drink and cocktail menu items for seasonal offerings.
Closed out cash register and prepared cashier report at close of business.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Obtained cash bank and stocked service bar to prepare for operation.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Assisted with inventorying beverage stock and bar supplies.
Kept bar stocked with liquors, juices and garnishes for drinks.
Upheld strict regulations for safe alcohol service and food safety.
Prepared garnishes by evenly slicing and pitting fruits.
Built relationships with vendors to manage orders and negotiate costs.
Mixed unique and interesting cocktails for customers, including bar specials.
Maintained impeccably clean, attractive and well-stocked bar area.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Completed requisitions to maintain required stock par levels.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Created attractive bar displays by strategically arranging bottles and glasses.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Helped management plan and serve bar menu exceeding customer expectations.
Band Manager
Infinite Emotion
03.2020 - Current
Assessed musicians and assigned instruments and parts for songs and concerts.
Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
Assigned and reviewed staff work in such areas as scoring, arranging and copying music.
Rewrote original scores to adapt to different musical genres and styles.
Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
Attended regular practices and private lessons to hone skills.
Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
Collaborated with performers and producers to determine and achieve desired sound for production.
Coordinated and organized tours or hired touring companies to arrange concert dates, venues and accommodations for longer tours.
Positioned members within groups to obtain balance among instrumental or vocal sections.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Skilled at working independently and collaboratively in a team environment.
Proved successful working within tight deadlines and a fast-paced environment.
Barback
Little Woodrow's
04.2018 - 04.2019
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Delivered food to customers at bar and tables.
Learned how to make wide variety of mixed drinks.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Replaced empty kegs and soda syrups.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Checked ID cards and verified bar guests were of legal age.
Restocked ice, condiments, and snacks.
Operated POS system to collect payments from customers.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Assisted in setting up and breaking down bar area for special events.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Greeted customers and provided friendly, knowledgeable service.
Established rapport with customers by providing friendly and attentive service.
Set up advertising signs and displays on shelves, counters and tables.
Assisted wait staff with timely food delivery and guest requests.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Offered product samples, answered questions and helped customers find items.
Engaged in suggestive selling and other sales techniques.
Addressed customer complaints and inquiries to verify satisfaction.
Answered customer questions about food and beverage items and assisted with menu selections.
Monitored dining room and bar areas for signs of overcrowding.
Monitored food and beverage supplies, assisting with restocking when needed.
Assisted with bussing tables and cleaning up spills.
Assisted customers with carry-out service.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Collaborated with other dining room and bar staff to facilitate efficient service.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Provided attentive service and proactively assessed guest needs.
Arranged tables and chairs for special occasions and events.
Greeted customers and provided menus upon arrival to dining room.
Processed payments for orders and provided customers with change.
Monitored dining room inventory and replenished as necessary.
Lead Bartender/Event Bartender
Topgolf
04.2017 - 05.2021
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Crafted special drink and cocktail menu items for seasonal offerings.
Closed out cash register and prepared cashier report at close of business.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Served high customer volumes during special events, nights, and weekends.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Built relationships with vendors to manage orders and negotiate costs.
Kept bar stocked with liquors, juices and garnishes for drinks.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Maintained impeccably clean, attractive and well-stocked bar area.
Mixed unique and interesting cocktails for customers, including bar specials.
Upheld strict regulations for safe alcohol service and food safety.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Completed requisitions to maintain required stock par levels.
Helped management plan and serve bar menu exceeding customer expectations.
Prepared garnishes by evenly slicing and pitting fruits.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Created attractive bar displays by strategically arranging bottles and glasses.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assisted with inventorying beverage stock and bar supplies.
Assistant Manager
Olive Garden
11.2014 - 12.2017
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Supervised day-to-day operations to meet performance, quality and service expectations.
Conducted performance evaluations and provided constructive feedback to employees.
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Launched quality assurance practices for each phase of development
Set aggressive targets for employees to drive company success and strengthen motivation.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Leveraged data and analytics to make informed decisions and drive business improvements.
Established team priorities, maintained schedules and monitored performance.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Identified and communicated customer needs to supply chain capacity and quality teams.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Machinist
JAKS Machine
08.2008 - 11.2014
Manually set up machinery, lathes, and grinders.
Monitored equipment to detect and report malfunctions and prevent accidents.
Completed projects on time and under budget and maintained equipment and tools.
Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
Used CNC and manual equipment to perform both initial and final machining.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Adjusted machine settings to reduce waste and improve efficiency.
Utilized micrometers and calipers to measure and verify precise tolerances.
Inspected completed parts to verify compliance with specifications and quality standards.
Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
Reduced error and non-conformances with by utilising fixtures and cutting tools on CNC machines.
Operated drill presses, lathes and milling machines to produce required parts.
Worked with team members to improve production processes and procedures.
Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
Used various precision measuring instruments to check workpiece accuracy.
Trained and mentored new and existing machinists on proper machining techniques.
Researched and identified new machining technologies and techniques.
Inspected and measured machined parts for conformance to specified tolerances.
Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
Repaired and maintained machine tools, fixtures and other production equipment.
Adapted quickly to new and changing technologies in machining field.
Developed jigs, fixtures and tooling to meet production requirements.
Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
Established machining parameters and test runs for new parts and components.
Collaborated with engineers and other machinists to develop optimal machining processes.
Calibrated and aligned machine components for proper functioning.
Recommended adjustments to production processes to optimize product quality.
Devised and implemented process improvements to enhance production.
Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
Education
GED -
Memorial High School
Victoria, TX
06-2010
Skills
Sales Growth
Vendor negotiation
Wine Knowledge
Hygiene standards
Allergy awareness
Cost Control
Labor Management
Nutrition knowledge
Operational Efficiency
Scheduling expertise
Menu development
Operations Oversight
Service Delivery Management
Sanitation Standards
Menu pricing
Beverage knowledge
Wine pairing
Food presentation
Food and Beverage Operations
Ordering Supplies
Table management
Menu Memorization
Food Preparation
Payment Processing
Food Running
Bar restocking
Suggestive Selling
Food Service
Beverage Preparation
Basic accounting
Health codes compliance
Safe service compliance
Mixology
Bar operations management
Salesmanship
Safe serving knowledge
Preparing garnishes
Liquor, beer, and wine knowledge
Outstanding customer service
Bar service preparation
Cash and credit transactions
Marketing and sales experience
New Hire Training
Order Management
Craft cocktail preparation
Financial records oversight
Point of sale systems
Hospitality and accommodation
Certification
TABC, Food Handlers, Servsafe
Timeline
Senior F&B Director
Blue Lacy at Origin Hotel
12.2023 - 10.2024
Bar Manager
The Backyard Grill
03.2023 - 12.2023
Lead Bartender/Keyholder Manager
Aerocrafters
11.2021 - 07.2023
Lead Bartender
The Pumphouse Riverside Bar and Restaurant
05.2021 - 11.2021
Band Manager
Infinite Emotion
03.2020 - Current
Barback
Little Woodrow's
04.2018 - 04.2019
Lead Bartender/Event Bartender
Topgolf
04.2017 - 05.2021
Assistant Manager
Olive Garden
11.2014 - 12.2017
Machinist
JAKS Machine
08.2008 - 11.2014
TABC, Food Handlers, Servsafe
GED -
Memorial High School
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