Michael Boyd
Fife
Summary
Accomplished driver with a clean record and exceptional customer service skills, honed at FedEx Ground. Demonstrated expertise in GPS navigation and route planning, ensuring timely deliveries and fostering strong client relationships. Recognized for maintaining high safety standards and enhancing team efficiency during peak periods. Flexible and reliable, adept at adapting to changing conditions.
Overview
14
14
years of professional experience
Work History
Driver
Staples
09.2023 - 02.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
Driver
Gate Gourmet
09.2021 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Driver
FedEx:Ground
10.2018 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Driver
Delivery Force
01.2017 - 07.2018
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Staffing Assistant
Sync Staffing
04.2016 - 11.2017
- Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.
- Enhanced candidate placement rates by effectively screening and interviewing potential job applicants.
- Initiated and maintained open lines of communication with clients, ensuring their satisfaction with the quality of candidates provided and addressing any concerns in a timely manner.
- Provided exceptional customer service to both clients and candidates throughout the entire staffing lifecycle.
- Conducted exit interviews for departing employees, gathering valuable insights for process improvements.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Collaborated with team members to develop strategic initiatives for expanding the company''s client base and market presence.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Updated and maintained employee attendance records.
Order Filler
Nintendo
05.2011 - 01.2016
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06-1991
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Transportation
- Commercial driving
- Inclement weather driving
- Passenger transportation
- Accident prevention
- Heavy lifting
- Fuel efficiency
- DOT compliance
- Order picking and processing
- Materials transport
- Customer rapport
Timeline
Driver
Staples
09.2023 - 02.2025
Driver
Gate Gourmet
09.2021 - 06.2023
Driver
FedEx:Ground
10.2018 - 03.2020
Driver
Delivery Force
01.2017 - 07.2018
Staffing Assistant
Sync Staffing
04.2016 - 11.2017
Order Filler
Nintendo
05.2011 - 01.2016
High School Diploma -
Federal Way High School
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