Michael Boykin

Experience working in a high volume and fast paced environment

Experience working in a financial institution with an emphasis in a business membership production

Knowledgeable of applicable federal and state, laws, rules and regulations

knowledgeable of banking/financial industry trends, products and services

Knowledgeable supervising and/or leading employees

Knowledgeable managing multiple priorities independently and/or in a team environment to achieve goals

Knowledgeable presenting findings, conclusions, alternatives and information clearly and concisely

Knowledgeable comprehending, analyzing, interpreting, communicating and applying government and financial industry regulations

database, word processing, spreadsheet, and presentation software skills.

• Ability to multi-task and persevere in a fast-paced environment while maintaining a sense of urgency.
• Strong phone contact handling skills and active listening with ability to put myself in client’s shoes.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and presentation skills.
• Proven track record of success, self-motivated.

• Multiple Employee of the month awards- West (Comcast) and FCTI Nationwide.
• Training new employees.
• Implementing training modules.
• Recognized Highest productivity- West (Comcast) and FCTI Nationwide.