Summary
Overview
Work History
Education
Skills
Timeline

Michael Boyle

Pahrump,NV

Summary

Customer Service Representative, Technical Support Representative, and Cashier with at least ten years of experience. I am a hard worker, quick learner, and a responsible employee who also always tries his best to make sure the customer has a positive experience. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Prepaid Fraud

Teletech at Home
09.2022 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.

Customer Service

Sutherland Global
08.2018 - 03.2022
  • I met customers needs with their Disney Plus accounts or technical support for their service
  • I assisted any of their billing, content, or general questions about Disney Plus
  • If they are having any technical issues with Disney Plus I assist them with trouble shooting until we fix the issue or I make sure the issue gets to the correct department to be resolved.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Teleperformance

Bank of America
10.2017 - 05.2018
  • At Teleperformance I was a customer service representative for, customers
  • I helped customers check their balances, make transfers, order new cards, and answered general banking questions
  • I also assisted customers if they possibly had things like fraudulent charges or overdraft fee and other banking issues
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Big 5 Sporting Goods
09.2017 - 10.2017
  • Goods
  • While I was a cashier at Big 5 I helped ring up the customer items as quickly and orderly as possible while also being courteous and friendly to them
  • I also helped the customers by showing them where different items in the store might be and answering their questions about it
  • I also assisted with store closing and cleaning procedures.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Floor Agent/Cashier WNC

Bookstore
08.2017 - 09.2017
  • My main responsibility was to help customers find the books for school and making sure the store was neat and clean
  • Cashiering when necessary.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Customer Service Sitel

Sony
10.2014 - 07.2016
  • While working for Sitel I was a part of the, PlayStation campaign
  • My main duties were to assist customers with either technical support with their PlayStation consoles, related devices, help them with any issues with their
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Set specific goals for projects to measure progress and evaluate end results.
  • PlayStation Network accounts.

Education

GED -

Sierra Vista High School, Las Vegas, NV
06.2017

Associate of Arts - Liberal Studies

GBC

Skills

  • Account Information Review
  • Fraud and Anomaly Analysis
  • Fraud Patterns
  • Risk Level Determination
  • Telephone and Email Etiquette
  • Verbal and Written Communication
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Courteous with Strong Service Mindset
  • Customer Service
  • Cash Handling
  • POS Systems
  • Work Task Prioritization

Timeline

Prepaid Fraud - Teletech at Home
09.2022 - Current
Customer Service - Sutherland Global
08.2018 - 03.2022
Customer Service Teleperformance - Bank of America
10.2017 - 05.2018
Cashier - Big 5 Sporting Goods
09.2017 - 10.2017
Floor Agent/Cashier WNC - Bookstore
08.2017 - 09.2017
Customer Service Sitel - Sony
10.2014 - 07.2016
Sierra Vista High School - GED,
GBC - Associate of Arts, Liberal Studies

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Michael Boyle