Michael Boyle
San Francisco,CA
Summary
Personable Grocery Clerk offering 15 years of experience in front-end and backroom store activities. Demonstrated skill with operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives. Talented Grocery Clerk with 15-year background in grocery department. Committed to working safely and efficiently while delivering outstanding customer service. Well-versed in stocking and rotating products, answering customer questions regarding merchandise and strategically packing customer purchases in bags. Proficient in POS system operations.
Overview
23
23
years of professional experience
Work History
Cashier
Fredricksons Hardware and Paint
08.2022 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Trained new staff on procedures and best practices for exceptional service.
Barista
Starbucks
10.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Grocery Associate
Gus's Market
03.2020 - 04.2021
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
Crew Member
Trader Joe's
02.2003 - 01.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Maintained fast speed of service, especially during rush times.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Groc
Real Food Company
02.2016 - 01.2020
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
High School Diploma -
Glenelg High School
Glenelg, MD05.1992
Skills
- Customer and Call Response
- Productivity and Time Management
- Strong Attention to Detail
- Shelving and Storage
- Customer Service
Timeline
Cashier
Fredricksons Hardware and Paint
08.2022 - 08.2025
Barista
Starbucks
10.2021 - 10.2022
Grocery Associate
Gus's Market
03.2020 - 04.2021
Groc
Real Food Company
02.2016 - 01.2020
Crew Member
Trader Joe's
02.2003 - 01.2021
High School Diploma -
Glenelg High School
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