Michael Bradshaw
Louisville,KY
Summary
Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Fed Ex Ground
11.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices and is a member of our safety committee.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted positive driver and contractor experience through day-to-day supervision and management of our facility.
- Assist in the orientation process of new hires for our facility.
Store Manager
Shoe Show
04.2005 - Current
- In charge of 4 assistant managers and 10 part time employees
- Responsible for all hiring, training, recruiting and orientating all new hires
- In charge of scheduling and adjusting the schedule to ensure payroll is met
- Managed inventory control, cash control and store opening and closing procedures
- Have helped open other stores and relocate other stores
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reconciled daily transactions to balance and log day-to-day revenue
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Supervisor
Crothall Healthcare
Louisville, KY
10.2000 - 04.2005
- In charge of 35 – 40 employees in the environmental services department at Baptist
- Hospital East
- Responsible for the cleaning of all patient rooms, the maintaining of all floors throughout the hospital, and having an efficient bed turnaround time
- Interview, hire, orientate, and train all new employees
- Responsible for scheduling and maintaining our proper weekly hours
- Order all chemical, paper, and plastic supplies
- In charge of departmental safety committee, and one of the hospital's safety trainers
- Help other hospitals in our company throughout the United States when we first get a contract, or if there is a need for assistance
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Training Manager/Supervisor
Crothall Healthcare
Louisville, KY
06.1999 - 06.2000
- In charge of interviewing, hiring, and orientating all environmental service employees at the Norton's facilities
- Visited all of the hospitals to ensure proper training was being met, and met with supervisors to assist with any areas that needed improvement
- Supervised 15-20 employees one or two days a week at Norton's and/or Kosair hospital to help ensure the proper cleaning of all patient rooms and floors.
Education
BS - Management
University of Louisville
05.1998
Skills
- Recruiting
- Payroll
- Store Management Experience
- Operations Management Experience
- Hiring and Onboarding
- Microsoft Office
- Management Team-Building
- Staff Training
Timeline
Operations Manager
Fed Ex Ground
11.2021 - Current
Store Manager
Shoe Show
04.2005 - Current
Supervisor
Crothall Healthcare
10.2000 - 04.2005
Training Manager/Supervisor
Crothall Healthcare
06.1999 - 06.2000
BS - Management
University of Louisville
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