Michael Brady
Modesto,CA
Summary
Accomplished Food Manager with a proven track record at LSG Sky Chefs, enhancing operational efficiency and customer satisfaction. Skilled in Inventory Management and Staff Leadership, I've successfully reduced food waste and labor costs while fostering a positive work environment. Expert in implementing food safety and sanitation standards, ensuring compliance and high-quality service. Competent Food Manager bringing more than 30 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Food Manager
LSG Sky Chefs
07.2024 - Current
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
Food Director
Gate Gourmet
03.2023 - 07.2024
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Reduced labor costs by optimizing employee scheduling based on peak service hours.
- Increased customer satisfaction by fostering a positive and efficient work environment for staff members.
- Implemented health and safety standards, ensuring compliance with local regulations and industry best practices.
- Managed budget effectively, leading to noticeable reduction in unnecessary expenditures without compromising on quality.
- Handled high-pressure situations effectively during busy periods while maintaining excellent service quality throughout.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Manager on Duty
LSG Sky Chefs
09.2011 - 03.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Manager of Operations
Macys Department Store
08.2005 - 05.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Supervisor
LSG Sky Chefs
09.1994 - 03.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Observed packing operations to verify conformance to specifications.
Education
Associate of Arts - Acting
Evergreen Valley College
San Jose, CA01.1984
High School Diploma -
Yerba Buena High School
San Jose, CA06.1983
Skills
- Ordering and Purchasing
- Sanitation Standards
- Staff Leadership
- Food presentation
- Food Safety Compliance
- Team Development
- Staff Supervision
- Allergen awareness
- Inventory Management
- Employee Scheduling
- Workflow Coordination
- Product procurement
- Food pairing
- Food plating and presentation
- Scheduling
- Operations Management
Timeline
Food Manager
LSG Sky Chefs
07.2024 - Current
Food Director
Gate Gourmet
03.2023 - 07.2024
Manager on Duty
LSG Sky Chefs
09.2011 - 03.2023
Manager of Operations
Macys Department Store
08.2005 - 05.2011
Supervisor
LSG Sky Chefs
09.1994 - 03.2005
Associate of Arts - Acting
Evergreen Valley College
High School Diploma -
Yerba Buena High School
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