Overview
Work History
Timeline
CustomerServiceRepresentative
Michael Brady

Michael Brady

Rockaway,NJ

Overview

17
17
years of professional experience

Work History

Broadband Technician III

Altice USA
Randolph, NJ
05.2013 - Current
  • Company Overview: IBEW Local 827
  • Troubleshoot through customer interaction, as well as on meter for RF issues
  • Other devices used are laptops, Ipad, and cell phones; using different programs for inside the house to make sure customer has no issues in the house
  • Also, checking the mainline that could be causing a customer to have issues whether it be the whole node or a specific area
  • As well as business product services and equipment which is especially crucial to keep businesses up and running smoothly
  • Understanding wireless network, how network works, and the effects it can have
  • Installation of services in houses and businesses by running cable lines, installing internet modems, cable boxes, and home phone
  • Also, educate customers of products and benefits
  • Drive company vehicle and doing all jobs while being safe and in accordance with OSHA
  • Trouble shoot copper line issues for phone from modem
  • Also, climbing poles running drops from the hardline to the customer's house
  • All while having excellent interpersonal skills and explaining to the customer what I’m doing to help them are get their service installed
  • Also fiber trained to install and troubleshoot
  • IBEW Local 827
  • Provided customer with information and requirements for all services.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify, and resolve technical problems.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.
  • Researched and recommended network and data communications hardware and software.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.

Teller II

TD Bank
Randolph, NJ
11.2007 - 05.2013
  • Assist customers with transactions and assist with balancing when necessary, in bank reconciliation
  • Promote/Sell TD products by interacting with customers including insurance, credit cards, mortgages, annuities and 401 (k)'s
  • Handling money in large sums with accuracy in every transaction
  • Management of as well coach and mentor others in sales
  • Maintain vault and assist my supervisor with leadership roles in leading my co-workers
  • Audit cash drawer, other tellers cash drawer, audit the vault money
  • Go to other branches and audit all paperwork is done properly and is up to operation procedure and go thru all records and count all cash in the branch and report any inaccuracies
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Received loan and utility payments, sending funds to correct destinations.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold credit cards, loans and other bank products.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Wrote and distributed customer correspondence.

Timeline

Broadband Technician III

Altice USA
05.2013 - Current

Teller II

TD Bank
11.2007 - 05.2013

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Michael Brady