Michael Brand
Los Angeles,CA
Summary
Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Collaborative manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and operational aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Cintas
07.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved problems promptly to elevate customer approval servicing more than 700 accounts.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Onboarded, mentored, trained and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations for {number} employees.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Generated operational reports for management on monthly schedule.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled inventory by creating Excel spreadsheets for product offering, resulting in under 3% decrease in waste.
- Generated over 16.74% increase in additional revenue by growing customer base through outstanding service.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Used TEC, SQUIRREL, NCR, ALOHA, & POSI, as well as IMPAC and SAP to analyze production data, guaranteeing efficient production of defect-free products.
General Manager
Nordstrom's Department Store
06.2011 - 07.2014
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed, set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
Bachelor of Science -
California State University - Los Angeles
Los Angeles, CA06.2000
Skills
- Six Sigma Green Belt
- Business Development
- Cost Analysis and Savings
- Project Management
- Customer Satisfaction
- Operational Efficiency
- Employee Supervision
- Strategic Decision-Making
- Customer Engagement
- Operational Planning
Accomplishments
- Achieved top 3 ranked service manager through effectively helping with increasing customer satisfaction and revenue.
- Supervised team of 26 staff members.
- Achieved Spirit of Service Award by increasing account service satisfaction.
Certification
- Presidents Club, [Company Name] - 8 consecutive quarters
Timeline
Assistant General Manager of Operations
Cintas
07.2014 - Current
General Manager
Nordstrom's Department Store
06.2011 - 07.2014
Bachelor of Science -
California State University - Los Angeles