MICHAEL BRAND
Kansas City,MO
Summary
Detail-oriented maintenance crew member with expertise in preventive maintenance, equipment repairs, and heavy lifting. Proven track record in reducing emergency repairs through effective scheduling and collaboration.
Overview
7
7
years of professional experience
Work History
Maintenance Crew Member
HAMPTON INN & SUITES COUNTRY CLUB PLAZA
4600 SUMMIT AVE
03.2020 - 01.2027
- Conducted routine maintenance checks to ensure operational efficiency of hotel facilities.
- Performed repairs on plumbing, electrical systems, and HVAC units, enhancing guest comfort.
- Collaborated with housekeeping team to maintain cleanliness and functionality in guest areas.
- Implemented preventative maintenance schedules, reducing emergency repair incidents.
- Followed routine maintenance checklist.
- Coordinated with external vendors for specialized repairs, ensuring compliance with hotel policies.
- Developed process improvements that streamlined workflow for maintenance tasks across the property.
- Oversaw inventory management for maintenance supplies, ensuring timely availability of materials.
- Trained new crew members on safety protocols and equipment usage to uphold standards.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Installed new locks, door handles, and door closers.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Properly handled, transported, and disposed of recycled materials.
Housekeeping Room Attendant
HAMPTON INN & SUITES COUNTRY CLUB PLAZA
4600 SUMMIT AVE
08.2019 - 01.2027
- Ensured cleanliness and sanitation of guest rooms and public areas to maintain high standards.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to streamline housekeeping processes for improved efficiency.
- Trained new staff on cleaning protocols and safety procedures to uphold service quality.
- Implemented time-saving techniques that enhanced overall productivity within the housekeeping department.
- Addressed guest feedback promptly, resolving issues to enhance satisfaction and loyalty.
- Coordinated with maintenance staff for timely resolution of room repairs and improvements.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
Education
No Degree -
SOUTHEAST HIGH
Kansas City, MOSkills
- Heavy lifting
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Window replacement
- Drywall repair
- Appliance repair
- Welding techniques
- Electrical troubleshooting
- Vehicle maintenance
- Roofing repairs
- Power tool operation
- Pest control
- Equipment inspection
- Carpentry knowledge
Timeline
Maintenance Crew Member
HAMPTON INN & SUITES COUNTRY CLUB PLAZA
03.2020 - 01.2027
Housekeeping Room Attendant
HAMPTON INN & SUITES COUNTRY CLUB PLAZA
08.2019 - 01.2027
No Degree -
SOUTHEAST HIGH