MICHAEL B. RATCLIFF
Lewis Center,Ohio
Summary
Dynamic operational professional with over 29 years of experience in public, private and government agencies, including 16 years with the Federal Transit Administration and the Ohio Department of Transportation. Expertise in overseeing fleet advancements through comprehensive training and education while fostering strong connections with stakeholders and community partnerships across Ohio. Proven track record in optimizing transportation processes and leading diverse teams to achieve strategic improvements while cultivating a culture of continuous development. Recognized for reliability, adaptability, and a keen focus on delivering tangible results through effective communication, collaboration, and leadership, complemented by an in-depth understanding of Ohio's seasonal footprint and 20 distinct service areas throughout Columbus.
Overview
27
27
years of professional experience
Work History
EHS-Staff
The Word Church
02.2022 - 08.2025
- Emotional-Spiritual Healthy Staff, Overseeing 5,700 Church members. Assisting with personal self-care and referring members to higher levels of care. Coordinated ministry events, ensuring effective planning and execution to meet community needs.
- Oversaw budget management for church operations, maintaining fiscal responsibility and resource allocation, enhancing church visibility and involvement in local initiatives, incorporating strong partnerships with local organizations to promote collaboration on various community initiatives.
Manager of Transportation Operations
Cuyahoga County Board of Developmental Disabilities
06.2006 - 06.2022
- Oversaw daily transportation operations to ensure timely service delivery for clients. Coordinate monthly drug & alcohol random screenings, lead the emergency response team meetings, conduct pre-disciplinary hearings, and administer discipline.
- Developed and implemented efficient routing strategies to optimize resource allocation for fixed routes and routes on demand.
- Conducted risk assessments for potential disruptions in supply chain operations while developing contingency plans accordingly, allocating contingencies to the fleet maintenance program to minimize downtime and extend the life of vehicles while reducing overall expenses.
- Established a positive work culture, promoting teamwork, accountability, and open communication among employees at all levels within the organization. Incorporate new language into the labor contract/handbook. Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
- Oversaw team of Local OAPSE 744, 125 drivers and 115 monitors by reviewing performance evaluations. Lead union labor/management committees
Consumption Investigator/ Meter Reader
City of Cleveland Division of Water & Cleveland Public Power
03.1998 - 06.2006
- Leadership collaboration for automated meters. Recorded accurate reads from water and electric meters for billing purposes.
- Conducted thorough investigations into water quality complaints, ensuring compliance with regulatory standards.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
Education
Master of Arts - Mental Health Clinical Counseling
Ashland Theological Seminary
Ashland, OH01.2012
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH01.2002
Skills
- De-escalation training: Central Ohio Transit Authority-risk control and compliance in COTA operations Columbus, Ohio
- De-escalation training: Greater Cleveland Regional Transit Authority-transit EAP driver care facilitator, extended training post traumatic events ADA training for GCRTA paratransit department Cleveland, Ohio
- De-escalation training: Palm Tran-extended driver training needs for fixed-routes engaging contentious customers West Palm, Florida
- De-escalation training: Lynx Tran-extended driver training needs for fixed routes in contentious environments Orlando, Florida
- Executive planning for vision goals, annual transportation trainings, AHA CPR/FA trainer, CDL holder, Accident & Safety/Welfare trainer, DOT complaint officer, leadership development for 8-supervisors, 2-annual fleet in-services for team empowerment, team development, team responsibilities, and transportation CCBDD, ORC and DOT updates
- Cross functional teamwork with local OAPSE union 744 and CCBDD management, presented contract amendments to 7-member CCBDD board and to the Cuyahoga County executive council members for approval
- Systematic Training for GPS Pre/Post Trip Zonar EVRs, installed on 155 vehicles, daily monitored for real-time route adjustments, fixed route reductions, asses on demand needs to ensure KPI's were meet, and diesel warnings for elevated water levels
- Oversaw budget control for drivers and monitors, examining outliers for overtime, maintenance for bus parts/tires and the overall non-bargaining staff expenditures Implemented new supervisor staffing for extended coverage
- Member of Northeast Ohio Area-wide Coordinating Agency (NOACA), determining federal dollars for northeast Ohio, assist with developing policy for CCBDD, ensuring transportation stops had no limits to ADA concerns Attended parental/guardian/client formals for Q&A's
- Process improvements through accreditation conducted by CARF to ensure transportation needs for health and human services
- Member of Ohio Department of Education and transportation, delegated to ensure Ohio laws and administrative codes under ORC 3301-83 were aligned with CCBD transportation
- Coordinated annual vehicle inspections with Ohio State Highway Patrol (ORC 4511761), ensuring vehicles ability uphold standards under ORC 5123-9-18
Timeline
EHS-Staff
The Word Church
02.2022 - 08.2025
Manager of Transportation Operations
Cuyahoga County Board of Developmental Disabilities
06.2006 - 06.2022
Consumption Investigator/ Meter Reader
City of Cleveland Division of Water & Cleveland Public Power
03.1998 - 06.2006
Bachelor of Arts - Psychology
Cleveland State University
Master of Arts - Mental Health Clinical Counseling
Ashland Theological Seminary
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